In order to remain competitive in the hospitality industry, hotels will need to improve their efficiency, streamline their operations and harness data more efficiently. Property Management System (PMS), an essential tool for hotel management, is at its core. In an era where seamless digital experiences are expected and more and more businesses move online, PMSs need to integrate with both internal and external systems. This includes POS, housekeeping, and front desk. However, many PMSs were designed for a previous era. This makes it difficult to support today’s growing number of integrations.
Legacy systems for properties are difficult to maintain and use. In order to find information, hotel staff must navigate complicated menus or wade through irrelevant options. The cost of upgrades, rollouts, and new software is also a major concern for hotels. This includes time, staff, and other resources. Cloud-based software upgrades are performed remotely and deliver greater efficiency, enhanced functionality, and no disruption.
The need for agile PMSs is further emphasized by the shift to digital marketing, personalized guest experiences and mobile apps. When legacy PMSs first came into existence, integration with CRMs, mobile apps, loyalty programs and guest marketing was not envisioned. These systems are reaching the end of their useful life.
Unlocking greater agility through a cloud-native PMS
A modern, cloud-native PMS It offers more than streamlined operations. It gives teams intuitive real-time control of every aspect in property management. In today’s dynamic hotel environment, intuitive, easy-to-use displays increase staff productivity and reduce training time. This allows teams to focus more on the guest experience, rather than complicated system navigation.
The cloud’s flexibility and scalability allows for central access to functions such as front desk operations, maintenance and housekeeping. It allows for greater insight, but also allows teams to remain connected and responsive wherever they are in the property. The real-time reporting, analytics and data provide hotel management with all the information needed to make quick and informed decisions.
By facilitating seamless integration, you can eliminate the friction caused by disconnected data and uncoordinated processes. This will result in a more efficient, agile operation. Simplifying data access across systems and enhancing functionality unlocks new abilities, such as real-time rate management or availability through integrated channel manager capabilities.
Unified platform with unlimited possibilities
Delivering the modern, digital experiences guests expect hinges on seamless systems integration and single-source data to unlock data´s full potential. iStay, IBS Software’s unified hospitality management platform, doesn’t just upgrade how hoteliers manage their properties and enhance guest experiences – it completely transforms them.
iStay’s cloud native PMS integrates seamlessly across the platform’s CRS (Client Relationship System), PMS (Product Management System), RMS (Revenue Management System), Booking Engine, Distribution and Loyalty software. This eliminates data silos between disparate systems, which complicates hotel operations and personalization. This holistic approach helps hotels grow their business and deliver exceptional customer experiences. Staff can focus on providing personalized service, rather than complicated system workarounds.
