Dallas, TX — Unifocus, the hospitality industry’s most complete labor and operations platform, today announced the launch of its Staff Collaboration Suite— The latest dynamic solution designed to eliminate operational disconnects, which slow down teams, integrates chat, mobile learning, and AI-powered expertise into a single integrated experience. SCS is the foundational release of the newly-established Communications pillar.
“Hospitality is built on human connection—but the tools we’ve given teams have too often gotten in the way,” said Karie Kelly, CPTO at Unifocus. This launch marks an important turning point. This is the beginning of a platform that eliminates friction, reinforces customers, and keeps the emphasis where it should be: on service.
The Staff Collaboration Suite includes:
- Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. Chat Instead of radios or third-party applications, replace them with a better alternative: an integrated communication system that is secure, role-aware, and property-specific.
- AskAI – A customizable, AI-powered assistant, AskAI Delivers instant answers to SOPs, policies, and operational queries. Teams get what they need in the moment—no paperwork, no guesswork.
- Training (LMS) – Structured onboarding and continuous learning, assigned by role and accessible without emails or classroom sessions. Training is designed around real hotel workflows—so staff learn what they need, when they need it.
Optional Add-Ons:
- UAT Environment – For enterprise-scale testing and validation.
The End of Patchwork Systems
For decades, hotels have relied on a mix of radios, clipboards, emails, and apps—each solving one problem while creating others. The result? Friction. Friction can occur between teams. Between systems. Between systems.
Unifocus has the Staff Collaboration Suite to solve this problem. It’s not just new features—it’s connective tissue. It’s designed to work with the entire platform. The Workforce Management and Hotel Operations modules are layered on top of it.
“Communication’s not just a feature,” said Corey McCarthy CMO at Unifocus. “It is the space between tasks, people and systems. When we get things right, everything flows. And when everything flows, hoteliers do their work better, more efficiently – and more profitably.”
Hotel Technology: The Future of Hotel Technology
Unifocus launched XiQ, its newly rebuilt feedback engine. Together, XiQ and Staff Collaboration form the foundation of the Communications pillar—a long-term strategy to unify the signals, conversations, and workflows that define hospitality.
Where other vendors offer standalone apps, Unifocus is designing something more: a fully connected platform where insights flow to the right place, people stay aligned in real time, and technology never distracts from the moment—it supports it.
Unifocus
Unifocus is designed to make hotel teams more efficient, improve their performance, and act faster. Unifocus, with its core pillars of Workforce Management (WFM), Hotel Operations (HOO), and Communications (COM), connects planning and execution to feedback and feedback.
More information can be found at www.unifocus.com
