Travel Media Group is pleased to announce that they have responded to an impressive TWO MILLION guest reviews with their industry-leading Respond & Resolve™review response solution for hotels. This important achievement demonstrates the company’s commitment in providing hotel partners with timely and genuine communication.
About Respond & Resolve™
Respond & Resolve™ is Travel Media Group’s comprehensive review response solution. It is powered by an expert team of U.S. writers that collaborate with hotels, management companies and individual properties. What started in 2016 as a small group of hotel partners, has now grown to support thousands of hotels around the world.
The 2 Million Milestone
This milestone reflects the increasing demand for professional review responses in hospitality and the dedication of the Respond & Resolve™ team. Under the direction of Director of Products Jackie Avery the team continues delivering high-quality responses in line with brand standards. We believe travelers should receive sincere feedback from hoteliers, including praise and complaints.
Over the past decade, our Respond & Resolve™ solution has undergone remarkable growth and innovation. We have consistently introduced innovative features to benefit our hotel partners. This keeps us at the forefront of technology. We’re only just getting going. Although technology is at the forefront of our development, our team of writers who are experts in their field has been the foundation of our achievement. They are unwavering in their commitment to service and quality. Jason Lee, Chief technology officer at Travel Media Group
Looking Forward
Dana Singer (President of Travel Media Group) said this when asked to comment on the significant milestone. The fact that we have reached the milestone of two million is a testament to the innovation, dedication and partnerships which have driven us forward. We can now use the knowledge we have gained from this journey to improve our position in our industry and better serve our customers.
Travel Media Group is celebrating responding to over 2 million reviews. However, the company remains deeply committed in preserving its authentic human connection. In its Smart Response solution it combines the latest advances in AI technology and a human in the loop approach to ensure that each response reflects the voice of the hotel partners while maximizing the efficiency AI can bring. TMG’s blend of innovation with a personal touch allows it to deliver efficiency and authenticity on a large scale.
With a proven track record and commitment to excellence, Respond & Resolve™ remains the industry’s gold standard in review response. Travel Media Group protects hoteliers’ reputations, builds trust and fosters loyalty through thoughtful engagement.
Click here to learn more about this solution: https://www.travelmediagroup.com/services/respond-resolve/
