The guest approaches the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa and F&B services the last time they were here. The mobile device of housekeeping receives an early arrival request. In the meantime, the marketing department receives an immediate trigger to offer a guest a customized spa voucher based on their usual treatment. This all happens without sending a single Slack, email or phone message.
A unified and decluttered hotel technology stack promises to deliver on this promise. Smarter tools, not just fewer, that allow staff to focus on serving, rather than searching. Here are some ways hotels can integrate technology, simplify their operations, and empower their staff. .
1. Current State Map
It’s important to know the type of clutter you have before you start decluttering. The majority of hotel groups run a patchwork of legacy and cloud-based systemsThe same information is duplicated in many departments and properties.
TIME HotelsFor example, a company operated 17 properties that used multiple systems with varying workflows. A centralized audit revealed that there were overlapping tools, inconsistent reports, and bottlenecks caused by manual processes. Switching to Daylight PMSThey reduced administrative workloads by 30%, and unified their operations into one platform. This opened the door for future growth, and easier onboarding new properties.
Conduct a full audit of the tech stack. Flag:
- Systeme with unclear ownership
- Manual data transfers
- Overlapping functions
2. Prioritize Interoperability, Not Just Features
Features are not important if the systems cannot talk to one another. It is important to evaluate every new tool for its capability to share and connect data with your core stack.
Ruby Hotels The Daylight PMS is also available. Infrasys POS You can also find out more about the following: Reviewpro Reputation. By focusing their attention on systems with native API integrations, and guest data that is shared across all platforms, they were able to personalize every stay while not burdening the staff with additional logins or manual sync.
Unified systems lead to:
- Check-ins are now more streamlined
- Real-time guest insights across departments
- High operational efficiency
Select platforms that have open APIs with strong integration ecosystems.
3. Middleware is a bridge, not a band-aid
Middleware allows multi-property owners to upgrade their properties incrementally, without a total rip-and replace.
The following are some of the ways to get in touch with each other TIME HotelsMiddleware has played a crucial role in harmonizing information across properties in the Middle East. This is because regulatory compliance and tax treatment vary from one country to another. Integrating Daylight PMS with middleware enabled seamless interoperability, faster adaptation to local laws and regulations without compromising operational efficiency.
Choose middleware solutions with:
- Data normalization
- Identity Resolution
- Routing based on Regulatory logic
4. Design Workflows Around People, Not Systems
The technology should be there to support the people and not vice versa. Many hotels design their workflows based on legacy technology limitations.
Langham Hotels As a way to demonstrate their commitment towards exceptional service, they adopted Daylight PMS. Staff can access preferences, loyalty histories, and requests from multiple locations using a single interface.
Daylight PMS simplifies teamwork by consolidating data, interfaces and teams.
- Save time
- Personalize guest experiences
- Keep your focus on hospitality
5. Do not implement changes immediately, but rather phase them in.
It’s not necessary to replace all the systems at once. Start with areas that are high-friction: check-ins, housekeeping and upsells.
Dakota HotelsFor example, they formed cross-functional groups to guide the implementation of Daylight PMS & Infrasys POS. Learning from each phase of implementation and making improvements, they were able to accelerate adoption and minimize disruption.
Best Practices
- Start with the painful points
- Early and frequent communication is key
- Open architecture and strong vendor support are important considerations.
Conclusion: Less Tech, More Power
Decluttering is not just about reducing the number of vendors, but also about creating more space for your staff to connect, focus and delight customers.
Daylight PMS has proven to hotel groups like TIME Langham and Ruby that a connected streamlined system increases satisfaction for both the front desk staff and guests.
Teams are more productive when they communicate with their systems. Guests are made to feel welcome. Finally, operations make sense.
Technology should not be a constant struggle, but a quiet enabler. Simplify, Integrate, and Unlock More with Less.
