As the airline industry struggles with economic uncertainty, and worries about the safety of air travel. According to a recent report, flyers are actually happier with US airlines Comparing 2025 to the last year.
J.D. Power released its latest analytics report. Power has released its annual rankings of the world’s largest analytics firms. 2025 North America Airline Satisfaction Study The survey, which was conducted on May 7, shows that airline passenger satisfaction has increased by six points since 2024.
The survey took place between March 2024 and March 2025. More than 10,000 passengers were asked to rate their experiences with their airline in seven categories. airline staffDigital tools, ease of travel, level of trust, on-board experience, pre/post flight experience and value for the price paid.
Michael Taylor, J.D., said that during the one-year period of our study, we saw a slight decrease in ticket prices as well as passenger volumes, which helped to keep passenger satisfaction high. Power’s senior Managing Director of Travel, Hospitality, Retail and Customer Service, stated in a press release. But it is clear that the market dynamics have changed and will affect passenger experience over the next few weeks and months.
The results of this year’s survey are broken down by ticket class. Perhaps surprisingly, it was actually the fliers at the back of the plane—sitting in economy and basic economy—who drove the increase in this year’s overall satisfaction numbers. The satisfaction of passengers in basic economy and economy has increased by eight points. While customers’ satisfaction with premium economy The products have declined dramatically, with a decrease of seven points.
Southwest Airlines has won the top spot in passenger satisfaction for the fourth consecutive year, scoring 694 out of 1,000 points. Notably, the survey period ended before some of Southwest’s recent changes—like ending its long-standing free checked luggage policy and introducing a new fare structure—two roll backs that are unpopular with some of its most loyal fliers.
JetBlue Airways Second place was achieved in the category of economy with a score 663. This airline is a regular favorite among budget fliers Get freebies like in-flight Wi-FiLive TV and snacks are provided. Delta Air Lines and JetBlue were neck-and-neck, but Delta Air Lines ended up in third place with 662 points. Frontier Airlines scored the lowest points for economy class amongst 11 carriers. It received 520 from fliers.
JetBlue also made a strong showing in the premium segment. Delta won the top spot with a score of 717 for the third time in a row in the category of premium economy. The carrier’s Premium Select classYou can download the app on international routes On flights between JFK-LAX, you can enjoy amenities like wider seats with more recline as well as adjustable footrests and leg rests.
JetBlue’s business class surpassed Delta to take the top spot this year. Mint business class Scored 738 points more than the Atlanta-based carrier Delta One productThe score of 724 is a very respectable result.
Although air travel chaos Fewer than 10% of J.D. Power’s survey of thousands of airline passengers revealed that they had a problem with their flight. Power stated that they had experienced a flight problem. Most passengers who experienced a problem with the airline were Power customers. flight delays The most common complaint across all cabin classes is the lack of legroom.
The full list of North American airlines ranked by passengers in the categories of business, premium economy, economy, and economy.
First/business class:
- JetBlue Airways
- Delta Air Lines
- Alaska Airlines
- United Airlines
- Air Canada
- American Airlines
Premium economy class:
- Delta Air Lines
- JetBlue Airways
- Alaska Airlines
- United Airlines
- American Airlines
- Air Canada
- WestJet
Economy/basic class of economy:
- Southwest Airlines
- JetBlue Airways
- Delta Air Lines
- Alaska Airlines
- Allegiant Air
- United Airlines
- American Airlines
- Air Canada
- WestJet
- Spirit Airlines
- Frontier Airlines
The original publication date of this story has been revised to include new information.
