Mobile devices are now the main way we bank, browse and interact. It’s not surprising that guests expect this. are evolving fast – and technology is evolving even faster. Hoteliers need solutions that do more than just keep up – they need solutions that stay ahead.
Over the past 12 months, IRIS has introduced a suite of powerful new features designed to empower F&B leaders, free up staff time, and enhance the digital guest journey.
These innovations aren’t just upgrades – they’re tools that deliver measurable improvements in guest satisfaction, operational efficiency, and ancillary revenue.
Here are eight IRIS new features that you should implement in your hotel right away.
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Google Analytics Integration
Hoteliers can now get a detailed look at the real-time behaviour of their guests with the embedded Google Analytics dashboard.
From understanding which menus drive the most engagement to tracking peak ordering times and guest behaviours, these insights help F&B teams refine offerings, personalise experiences, and identify high-impact opportunities that optimise digital performance.
Charge to Room With automated verification
The payment process for guests has become more intuitive and intelligent. With the new Charge to room functionality, guests can pay using their surname and their room number. The charge will be posted directly to their account.
This journey allows you to pay for someone else or split the bill. This not only removes friction during ordering but also provides a more secure and intuitive guest experience – one that’s perfect for in-room dining or poolside ordering.
Upsells with related products
Want to increase the average guest spending without putting additional strain on your budget? This new tool, which is easy to use, increases the average check size by offering guests a selection of tempting additions that complement their orders. Imagine truffle fries with your burger, wine and steak or a pastry to go with your coffee.
Our system analyses a guest’s current cart in real time and makes relevant, complementary suggestions – all tailored to enhance the guest’s order, elevate their experience and generate additional revenue for the hotel.
Order in Advance
This feature gives guests greater flexibility and control to order F&B and amenities pre and in stay. You can arrange for flowers, Champagne, and even groceries to be delivered directly to your room.
It’s not only practical for personal indulgences but also ideal for event catering, ensuring that every occasion is effortlessly memorable – while hotels benefit from more predictable prep, upsell potential, and operational readiness.
Digital Staff Ordering
Digital Staff Ordering, which bridges the tech-traditional service gap, allows staff to take orders and manage tabs using any mobile device and from anywhere within the property. The guests can either order through their mobile device or a member of staff and then switch to the other option as required. Picture this: spa drinks, poolside cocktails, and café snacks — all ordered separately, all on one bill.
This hybrid approach improves the speed and flexibility of service by allowing staff to concentrate on meaningful interactions while technology manages back office processes.
Upgrade to Guest Directory
IRIS has transformed its digital guest directory. Now even more intuitive and efficient, hotels can quickly import, manage and automate content like room details, dining options, services, and local attractions – creating a cohesive digital hub for guests.
The result is? A smarter and smoother journey for guests, which saves staff time while providing information on demand.
Amenity Ordering
Why limit sales during check-ins and stays? Amenity ordering allows guests to pre-order items such as groceries, toiletries and gifts, food, beverages and AV equipment. It’s ideal for weddings, VIP arrivals, or conference setups, and supports instant service requests routed to the correct departments – making the process faster, more accurate, and more profitable.
Discounts by automatic and manual means
Promotions management has become easier. This update allows automatic discounts (like happy hour or loyalty perks) to be pulled directly from the POS and shown during checkout – no confusion, no manual effort and easily set up in IRIS’s new content management system.
Hoteliers can also apply discounts manually to orders that are due for payment in the future, allowing for greater flexibility when it comes to ordering for delivery or in-room dining.
Together, these tools create a smooth, transparent transaction process, which builds trust and increases guest satisfaction.
David Molofsky IRIS Product manager Addition: “These features will convert opportunities into revenue while simultaneously improving the ability of the hotel to meet and surpass guest expectations.”
Our goal is to empower guests to manage their stay on their terms, provide a consistent, group-wide guest experience across every property all whilst boosting F&B revenue and freeing up staff time.”
Why these features matter
These features reflect IRIS’s core mission: to help hotels maximise revenue, streamline operations, and deliver exceptional guest experiences – without adding to a hotel’s workload.
Contact us to begin your journey with IRIS and transform your business operations here: www.iris.net/demo
