Sabre Hospitality today announced the latest advancements in SynXis Concierge.AI that expands AI capabilities into SynXis Booking Engine. This integration offers instant, intelligent responses across key hotel guest-facing channels—including website, email, social platforms, and voice. Concierge.AI is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagementsIt is a streamlined operations – saving time and cost. For brand consistency, hotels can configure the solution by chain, brand or property.
“A year ago, we announced that SynXis Concierge.AI was live and being used by our Customer Care & Delivery team to deliver faster, more accurate assistance, and it was our vision to add AI to other areas of our portfolio in thoughtful ways to move the dial for our customers (hoteliers) and their guests,” said Scott Wison, President, Sabre Hospitality. “We are kicking off early adopter testing of Concierge.AI functionality in SynXis Booking Engine in June and next month, we are putting Concierge.AI at our customers’ fingertips through the Community Portal to enable effortless self-service. This technology is deeply embedded into the booking engine to ensure a seamless guest experience.
Our latest SynXis Concierge.AI functionality will include:
- Booking Agent An AI-powered chatbot embedded in SynXis Booking Engine that assists with real-time inquiries, room suggestions, booking support, FAQs, and local recommendations. It is available in over 50 languages and delivers personalized, fast responses. higher conversionsReduce the number of bookings abandoned and direct bookings, which may otherwise be made through OTAs.
- Email Automation Using generative AI, manages high volumes emails related to traveling by extracting key data (such as travel dates and party size) then generating personalized offers. This feature improves response time, booking efficiency and reduces the workload of staff.
- Social Connect: AI-powered engagement with guests across popular social media platforms such as Facebook, Instagram Messenger and WhatsApp Business. With a single, unified inbox for all communications, hotels can streamline their communication and maintain a consistent brand voice. gain insights The guest’s sentiment and trends.
- Voice Connect Integrates AI into hotel phone systems to provide 24/7 customer service for bookings, inquiries and transfers. This solution improves operational efficiency, while providing fast and personalized service on the phone.
“From the foundation of our flagship property 160 years ago – which was the first hotel to offer air conditioning, hydraulic elevators, and hot and cold running water in guest rooms – pushing the boundaries of what’s possible has always been part of our DNA,” says Langham Hospitality Group Senior Vice President – Strategy, Technology and Innovation Sean Seah. “Sabre’s SynXis Concierge.AI solution greatly enhances our ability to address multilingual queries and booking requests from our guests while preserving the personal and intuitive touch our customer service is renowned for.”
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Amy Read is Vice President for Innovation at Sabre Hospitality. She added, “We provide hoteliers with the tools necessary to meet travelers’ needs with efficiency while maintaining a personal touch.” SynXis Concierge.AI helps them scale service, increase conversions, and operate more efficiently – without compromising the guest experience. These AI tools are unique in that they combine automation and personalization. This allows hotels to retain their brand voice, while increasing efficiency. As we move towards greater personalization, our focus is on delivering best-in-class solutions that empower brands to shape the narrative, not surrender it – blending smart automation with assisted control.”
