SojernDigital marketing platform designed for hospitality. HotelKey, a leader in next-generation Property Management Systems (PMS), announced today the launch a real-time integration of guest feedback that is unmatched on the market. This native feature built into the HotelKey pms allows hotels to gather and act on guest feedback during their stay in real time.
This new capability builds upon the strategic partnership announced The integration of Sojern Guest Experience Solutions into HotelKey PMS will take place in April 2024. Hoteliers can boost their profitability and improve the guest experience from beginning to end. Sojern and HotelKey have taken a giant leap forward in the hospitality industry by introducing the first native integration that captures real-time feedback and ratings from guests within the PMS. This innovation modernises the feedback loops and allows hotels to move past reactive post-stay surveys, offering a proactive in-the moment resolution model.
“Together with HotelKey, we’re not just enhancing the guest experience–we’re introducing an innovation that drives guest satisfaction through a two-way native integration for instant guest engagement, AI responses for real-time service at scale and timely alerts to address guest issues in the moment,” said Baskar Manivannan, Vice President, Guest Engagement Platform, Sojern. This is a powerful tool that allows hoteliers act on insights instantly, resulting in seamless guest experiences as well as stronger returns.
HotelKey, which has a portfolio of more than 16,000 hotels in over 160 countries, will expand the technical integration across all properties. This includes Red Roof. The PMS can be used to display in-stay feedback and take action immediately. It will enhance operational efficiency as well as deliver a more seamless and personalized experience for guests at both branded and independently owned hotels.
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Red Roof said that the integration of HotelKey and Sojern will bring great value to our franchisees, guests and business. Shareebrell, Red Roof SVP of Technology. The PMS will streamline operations and provide real-time feedback from guests and connectivity. We believe this technology will lead to better service for all stakeholders.
“As a modern PMS, we are proud to partner up with Sojern in order to offer cutting-edge capabilities to customers,” said Fareed Ahmed, CEO of HotelKey. This integration reflects our commitment to bring industry-first innovations into the market and empower hoteliers with tools to drive operational excellence as well as guest satisfaction.
The announcement is timed to coincide with HITEC The following are some examples of how to get started: HSMAI 2025Both companies will present the new integration at the event to industry leaders looking for smarter, more connected solutions that can meet today’s changing traveler expectations. Meeting with Sojern is possible during the event. book a meeting.
