In this episode of Hotel Moment. Sky McLeanRevinate CMO welcomes Basecamp Resorts’ CEO and owner, who joins the company. Karen Stephens Telling her story as a founder and giving advice to other hoteliers, entrepreneurs on how to adapt to the modern hospitality industry.
Sky highlights passion and innovation as the leading factors that keep the guest experience alive — helping to build hotel amenities guests can get excited about. She explains how having the right team is crucial to creating a great guest experience. Sky shares first-hand experiences on how hiring the best hotel staff is hospitality 101. It can be the difference between an experience that guests will remember and one that they want to repeat.
No matter where you are in your business, every hotelier will benefit from this inspiring discussion.
Welcome to your host
Karen Stephens, Chief Marketing Officer of Revinate, is focused on driving growth long-term by building Revinate’s brand equity, marketing strategies, and customer acquisition. Her strong connections with leaders in the hospitality industry are key to creating strategic partnerships.
Karen is the host of The Hotel Moment Podcast. She interviews the top players in hospitality. Karen has worked at Revinate for more than 11 years. She leads Revinate’s global GTM team. Her most recent position was as Chief Revenue Officer where she led her team in the highest booking quarter of all time in Q4 2023.
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com
Watch the video
About Revinate
Revinate, a leading direct booking platform in the hospitality industry, is known for its ability to increase direct revenue as well as profitability.
Our products and people give hoteliers all the power they need to reach their goals. Revinate helps hoteliers to shift market share away from OTAs, and achieve tangible results for an individual property or a whole portfolio. Our AI-powered platform for customer data collects, unifies and synthesizes information to give hoteliers an advantage.
Hoteliers gain critical intelligence — guest lifetime spend, stay preferences, ancillary revenue, and more. With Revinate’s Rich Guest Profiles™ data, hoteliers don’t need to guess who their most profitable guests are or struggle to drive conversions across email, voice, messaging, and digital channels.
Revinate’s direct booking platform, omnichannel communication technologies and Rich Guest profiles across 12,500+ hotel properties generates over $17.2 Billion in direct revenue.
Media Team
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