Nestled on the pristine coast between Da Nang and Hoi An ancient town, Fusion Resort & Villas Da Nang is the ultimate family-friendly beach holiday destination. This tropical oasis offers a variety of private pool villas, spacious hotel rooms, and a unique concept of “resorts in the sky”. With a wide range of dining options, and one of Vietnam’s largest resort spas, it promises a wellness experience unlike any other. To bring this vision to life, the resort collaborated with SABA Hospitality to implement the SABA Digital Compendium, SABA Mobile Ordering & SABA AI Chatbot solutions, creating an environment that transforms every stay into an unforgettable experience.
https://fusionresorts.com/danang/
Objectives
- 1) Enhance the guest experience:
Provide easy access for guests to resort services, dining options, and information via their mobile devices. - 2) Increase F&B Revenue:
Utilize digital ordering and upselling options to boost sales of food and beverages, increasing revenue for the resort. - 3) Streamline your operations:
Automate your service requests and orders to improve efficiency and reduce staff burden - 4) Multi-lingual Support:
Support international clients, particularly guests from China and South Korea as well as Japan, by providing services in their native language.
Implementation
SABA Digital Compendium Module
SABA Digital Compendium supported the newly opened resort’s digital-first mentality with a dynamic solution. The following features were included in the SABA Digital Compendium:
- Interactive Content
Through an intuitive interface, guests could easily access information about resort amenities and dining options as well as local attractions.
- Integrate PDF and Links:
The compendium enabled guests to download PDFs (menus and brochures) as well as links to third party services (spa reservations, local tours), giving them comprehensive information right at their fingertips.
- iFrame capabilities:
The use of multimedia content such as maps and videos enhanced the guest experience and gave valuable insight into the resort.
SABA Mobile Ordering Module
SABA Mobile Ordering allows guests to order food and beverages from their mobile device, improving the dining experience in the resort’s restaurants and bars. The following features are included in the solution:
- Micros Simphony POS integration:
The resort’s Micros Simphony POS is seamlessly integrated with its mobile ordering system. This ensures efficient order processing, and accurate billing.
- Upselling Capabilities
Room Service and Pool Bars can increase their revenue by adding recommended upgrades to dishes and selling beverages.
- User-Friendly Interface:
The guests can browse the menus and customize orders on their phones, as well as make secure payments.
- Real-Time Updates:
The system provides real-time updates on order status. This allows guests to be informed of the progress of their request without waiting for assistance from staff.
- Pool Deck Comfort:
The pool deck offers a convenient way for guests to order food and beverages, which will enhance their overall experience of relaxation.
SABA AI Chatbot Modul
SABA AI Chatbot allowed the resort to automate the routine guest interaction in multiple languages and reduced call volumes at the reception and concierge. Features include:
- 24/7 Availability:
The AI Chatbot responded instantly to guests’ requests and enquiries, allowing them to be managed in real time and without putting them on hold.
- Multi-Language Support:
Multi-language capabilities eliminate all language barriers. Guests receive prompt assistance in their preferred languages.
First-Hand feedback
“Implementing SABA has changed our resort in so many ways. Setup was easy and fast, requiring little technical knowledge. The platform’s intuitive design made the onboarding process easy, and we were fully operational within a matter of days.
What truly stands out is how super user-friendly SABA is—both for our team and our guests. The interface of SABA is very clean, modern and intuitive, reducing learning curves.
A beautiful layout that is in line with our resort branding enhances the user experience. The platform is both functional and aesthetically pleasing. Interactions with guests are more engaging.
SABA’s multilingual system has proven to be a major asset in serving our diverse clientele. The guests can communicate in their native language, removing communication barriers and increasing their satisfaction.
SABA has increased our guest satisfaction by a significant amount, as evidenced by glowing reviews and repeated bookings. Additionally, the platform’s smart features—such as automated upselling—have directly contributed to a boost in revenue, making it a worthwhile investment.
SABA is an excellent tool for any hospitality business that wants to improve operations, enhance guest experiences and drive profitability. It’s more than just a software—it’s a powerful tool that delivers real results.”
– Ms. Van Vu Thi (Hotel Manager)
Results
1) Increased guest satisfaction
The feedback from guests showed a marked improvement in the overall experience.
- Increased Convenience
The ability for guests to place orders and access resort information from any location on the property was appreciated, especially at the pool area. This enhanced their comfort and satisfaction.
- Positive Dining Experiences
Customers were able to enjoy their meals without having to wait for service. This led to a higher level of satisfaction with dining experiences.
- Improved Guest Experience
The resort team constantly improves User Experience and User Interface, to inspire the guest with thoughtful services and inspiring experiences throughout the resort. It encourages guests to explore the resort and have an unforgettable stay.
2) Increased F&B Revenue
SABA Mobile Ordering Solution contributed to an increase in revenue for the resort
- Increased Average Check Values
Smart upselling features in the system encouraged guests to explore other menu items. This led to an increase in the average check size.
- Expanded revenue streams
New revenue opportunities were created by the ability to market additional services through the digital compendium (such as spa treatments or excursions).
Improved operational efficiency
Implementing SABA solutions led to notable improvements in operational efficiency:
- Reduced staff workload:
Automating service requests and orders allows staff to focus more on providing a high-quality customer service rather than repetitive tasks.
- Streamlined communication:
The digital compendium enabled efficient communication between the guests and staff. This reduced misunderstandings, and improved service quality.
