US: Property management system RMS launched an updated version of its booking tool, which includes features designed to simplify the reservation process both for guests and accommodation providers.
The new system was designed for mobile devices and has faster loading times. This allows users to book from any device with fewer clicks. The new update includes room listings that feature key features like views or type of bed directly in search results.
This includes an AI front-desk assistant designed to run 24/7, answer questions, and maximise the average daily rate by personalised guest engagement and real-time decision making.
Booking engine supports chatbot integration on digital channels. This allows properties to automate inquiries and offer discounts.
It is integrated with RMS Pay and allows users to complete their transactions without having to be redirected to a third-party payment gateway. The goal is to speed up checkout times and increase conversion rates.
Adam Seskis is the CEO of RMS“We have designed our next generation booking engine to assist properties in capturing more direct bookings. We also want to reduce the reliance on third-party platforms and minimise revenue lost from abandoned carts. We’re giving operators the power to grow revenue and lower acquisition costs by removing unnecessary friction and simplifying the guest journey.
Highlights:
• RMS has launched an upgraded version of its booking engine.
• The new system has been designed with faster load times, and introduces room listings that highlight features such as views or bed type.
• Properties can plug in chatbots across direct websites, WhatsApp, Facebook Messenger or other channels to handle inquiries, apply discounts and process payments.
• It also integrates RMS Pay for in-app payments.
