INDIANAPOLIS, RMS Stand 1615 – June 16 – RMS The next-generation booking system was officially launched at HITEC2025. It offers a cleaner, faster and intuitive booking experience that will boost direct bookings, while meeting modern guest expectations.
Designed with mobile in mind, this responsive design makes bookings seamless across all devices. The reservation process is easier to navigate with fewer clicks, faster loading times and a more intuitive interface, regardless of whether guests are booking on a smartphone or laptop.
The platform also provides the foundation for AI-driven journeys of guests. Chatbots are available on websites, Facebook Messenger, WhatsApp and other channels. They can handle inquiries, apply discount codes, process payments, etc.
The RMS Booking Engine enables the future of your AI Front Desk working 24/7 to handle enquiries and maximize ADR (Average Day Rate). The guest will be dropped in the exact right place when they hand off the booking engine. This could be a pre-filled cart for checkout, or a screen to change their reservation. This seamless transfer maximizes the efficiency of your business, opens up new revenue opportunities, and allows you to deliver highly personalized experiences.
Booking journey starts now with more detailed room information. The search results highlight the top three features of each listing, such as ocean views or king beds, to help guests make more informed decisions.
Now, you can pay with ease. Payments are now more seamless than ever. RMS Pay Fully integrated and native to booking engine, guests can complete transactions without having to be redirected. This creates a smoother checkout process that reduces friction and builds trust, increasing conversion rates.
Adam Seskis CEO of RMS said: Our next-generation engine was designed to help properties capture higher direct bookings and reduce their reliance on 3rd-party channels. It also minimizes revenue loss from abandoned shopping carts. We’re giving operators the power to increase revenue, reduce acquisition costs and provide a better customer experience by simplifying and removing friction from the guest experience.
Attendees can stop by the RMS booth for a demo. They can also speak to the RMS team and learn how this new engine can drive revenue and improve guest satisfaction.
