Smart Hotel Manager is a technology firm focused on modernizing the hotel safety operations. It has joined forces with Remington Hospitality, to develop its Live Safety Platform. The collaboration reflects the shared commitment of embedding preparedness in real-time into hotel operations.
Smart Hotel Manager’s Live Safety platform was deployed by seven Remington properties to streamline emergency response, improve compliance training and increase staff readiness. Designed for high-turnover environments, the mobile platform provides instant access to location-specific safety protocols, multilingual audio support, and real-time engagement tracking — helping hotels move beyond outdated binders and fragmented safety plans. The research pilot was designed around the key operational challenges that hotels face today: staff turn-over, fragmented processes of compliance, and delayed protocols for critical incidents.
“Hotels operate in high-stakes environments where traditional emergency plans — usually paper-based and outdated — fall short,” said Vanessa Osbourne, CEO of Smart Hotel Manager. We’re developing technology to make preparedness easier to maintain, and quicker to activate, no matter the language, level of experience, or role.
The feedback from hotel frontline teams was generally positive, especially in regards to ease of use and engagement tracking. They also appreciated the quick access to site-specific procedures. Property teams also noted that using the Live Safety app improved onboarding consistency and increased confidence across shifts — an increasingly urgent priority in today’s labour-constrained environment.
“Preparedness is not a static document,” Osbourne added. “It needs to be integrated into the daily operations of your business, reinforced regularly and adapted in real-time. “That’s what our hotel partners are developing.”
Smart Hotel Manager has been updated to include new capabilities based on the feedback of Remington properties. These features include a streamlined navigation system and push notifications that will help mobilize staff faster during drills or real incidents. The project continues across other Remington hotels with an emphasis on performance metrics, such as response times and regional compliance standards.
This ongoing collaboration represents a wider shift in the way that the hospitality industry approaches safety. It is moving away from manual, reactive protocol to mobile tools which are accessible, transparent and audit-ready right from day one.
Smart Hotel Manager’s platform is being adopted by hospitality brands, independents, management companies and other organizations of all sizes. The insights gained from these collaborations are used to create technology that is intuitive, audit ready and designed for the changing realities of hotel operations.
Smart Hotel Manager invites hotel groups to learn how Live Safety can be customized to meet their team’s, region’s, and compliance requirements.
More information can be found at smartemergencysolutions.com.
Smart Hotel Manager
Smart Hotel Manager transforms hospitality safety with purpose-built software that digitalizes emergency preparedness and compliance protocols, as well as staff safety. The company was founded by Vanessa Osbourne who is an award-winning safety innovator and engineer. She bridges the gap between outdated safety procedures and modern hospitality operations. Live Safety is our flagship app that streamlines emergency management. It empowers staff with immediate guidance, creating safer and more efficient hotel environments. Click here to find out more smartemergencysolutions.com
Remington Hospitality
Remington Hospitality offers a dynamic management company with a focus on hospitality and property management. The hospitality group was founded in 1968 and has since grown to be a leading service provider in the industry. Today, it manages 135 properties in 27 states, Washington, D.C., and 33 brands, with 16 boutique and independent hotels. Remington believes that its people are their greatest competitive advantage. The organization has an outstanding reputation of consistently delivering outstanding outcomes to owners, brand managers, guests, and employees. Remington is now the place where passionate people thrive. Visit www.remingtonhospitality.com Learn more.
Contact: Kristina B.
remington@upspringpr.com/646.722.8146
