New York, NY – [June 17, 2025] – RealTime Reservation, the leader in dynamic hotel booking technology, announces a new partnership with Trilogy Spa Holdings, a leading spa management company that operates some of the most trusted destinations for wellness in the United States. This strategic partnership marks the launch a fully integrated real-time booking system tailored specifically for spa services and wellness across Trilogy managed properties.
This partnership, which is scheduled to roll out at The Plaza Hotel between mid-late June of 2025 and the local clientele, will revolutionize wellness booking for hotel guests. Trilogy Spa locations will be integrated over the next 12- to 18-months, bringing a streamlined, intuitive and intelligent service reservation system to luxury wellness destinations across the country.
The New Standard in Booking Technologies
RealTime Reservations’ customized solution for the spa industry addresses long-standing pain points, such as complicated phone bookings and limited pricing transparency. The platform:
- Dynamic pricing tools that adapt rates according to demand, time and service type
- Smart upselling is possible during the booking process. (For example, a guest who has booked a 50 minute massage may be encouraged to upgrade it to an 80 minute massage at a special price.)
- Day-based and time-based pricing transparency gives guests more flexibility
- Offer spa services for guests who have booked a luxury suite or pool cabana
John Grunbeck is the President of Trilogy Spa Holdings. “From an user experience perspective, we are starting to lead with time-based reservation and the integrations of yield and pricing tools”, he said. “What makes RealTime Reservations different is that it builds their system from scratch knowing exactly where they want the industry to go.” This gives us the opportunity to implement features we couldn’t do before.
Trilogy Spa Holdings has built a reputation for performance-optimized, service-centric spa management through partnerships with luxury hospitality brands across the country. Trilogy’s foundation is built on well-being, hospitality, and beauty. It delivers consistent, brand aligned wellness experiences that increase spa profitability.
Gains from Strategic Operational Gains
Trilogy gains powerful tools from the RealTime Reservation integration, in addition to improvements for guests:
- Reduce staff time and labor costs by switching from telephone to digital reservations
- Digital marketing insights enhanced, including campaign performance and conversion tracking
- The staff can now focus on the guest experience and service quality.
RealTime Reservation has a track record of improving the booking systems of major hospitality brands. The company continues to lead in the transformation of ancillary revenue streams. With the collaboration with Trilogy, the company expands into the luxury spa space. The system is customized and scalable for modern spa environments.
Shawn Tarter is the President of RealTime Reservation. “We’re excited to partner up with Trilogy Spa Holdings and bring a whole new level of sophistication to spa booking,” he said. By integrating our dynamic, real-time booking platform, RealTime Reservation not only enhances the convenience for guests but also provides Trilogy with powerful tools that optimize pricing and operational efficiency. This partnership is aligned with our commitment to push the boundaries of hospitality technologies, and we are looking forward to expanding our influence on the industry as we implement this solution at Trilogy’s premier resorts.
RealTime Reservation
RealTime Reservations is a leading provider of hospitality technology that helps businesses, including hotels and resorts, streamline their operations and improve the guest experience. Its all in one platform simplifies operations for hotels, fitness centers and restaurants.
RealTime Reservation integrates seamlessly into PMS, POS and payment systems. This allows properties to manage reservations, amenities and guest interactions with ease. The hotel can offer real-time concierge service and personalized packages to their guests.
The suite of its products allows businesses to maximize revenue before arrival, implement dynamic pricing and improve efficiency. RealTime Booking unlocks revenue opportunities through AI-driven insights, direct integrations and a smooth and customized guest experience.
Visit our website for more information https://www.realtimereservation.com Or follow up LinkedIn, YouTube, Facebook. Instagram
Trilogy Spa Holdings
Trilogy delivers comprehensive spa and wellness solutions that are unmatched in terms of operational performance, revenue generation, and guest satisfaction across hospitality, residential and club industries. Built on a foundation of experienced spa operators, wellness and healthcare professionals, and beauty and hospitality industry veterans, Trilogy provides everything asset owners need for success – from turnkey operations and management services to full-service concepting and partnerships with premier beauty and wellness brands. Visit our website for more information. website You can follow us on Instagram.
Cessie Cerrato
Cessie C. Communications
