Noida – RateGain Travel Technologies Limited, (RateGain), A global provider of AI powered SaaS for the Travel and Hospitality Industry, announced today the launch of UNO VIVA is the first CRS-integrated AI voice agent designed for hotels.
UNO VIVA is an AI agent built on UNO—RateGain’s AI-powered hotel commerce platform designed to streamline and optimize the reservation journey for hotels. UNO VIVA is designed to be deployed either independently or in conjunction with CRS. It manages reservations-related calls efficiently and with responsiveness.
Built on top an automatic voice recognition system that can manage up to 18 languages, this ensures every guest query is promptly addressed, increasing customer satisfaction and operational efficiency.
In hotels, 90% of calls are repeated, but inconsistent responses can lead to missed bookings, particularly for complex or high-value bookings. Agent fatigue, attrition rates, insufficient training, language barriers, and a lack of real-time information are all factors that drive costs up and lead to dropped calls. UNO VIVA, with 40% of voice reservation calls not being answered, provides an intelligent, scalable solution to reduce operational pressure, recover lost revenue and ensure consistent customer experience.
UNO VIVA fills this gap directly by providing hotels with a always-on intelligent assistant. This assistant reduces front desk work, ensures accuracy and provides consistent service throughout every interaction. It is designed to seamlessly integrate with existing PMS and empower hotels to maximize team efficiency, while delighting their guests.
UNO VIVA is easy to integrate and train. It can provide results in a week, and increase the average value of a booking. UNO VIVA AI agent is available 24/7. They can process conversations easily in 18 different languages. They also sync live rates and availability, eliminating pricing errors.
The guests can make new bookings, modify the existing ones or cancel them. It can also determine the context of guests’ needs and suggest suitable properties according to location and preferences.
UNO VIVA marks a new era of hospitality technology. RateGain is an AI company that focuses on developing products to automate complexity, and to help its customers grow. UNO VIVA, then, isn’t just about answering phone calls. It’s about creating intelligent touchpoints which boost revenue and elevate customer experience. UNO VIVA helps hotels stay on top of a rapidly changing landscape. Bhanu Bhanu Chopra, founder and managing director, RateGain
UNO VIVA has been made available to hotels around the world. Visit www.unoviva.com to find out how you can transform your hotel’s booking process. https://uno.rategain.com/distribution/viva-ai-voice-agent/
What is RateGain?
RateGain Travel Technologies Limited provides AI-powered SaaS travel and hospitality solutions to 3,200+ clients and 700+ partners across 100+ countries. They help customers increase revenue by acquiring, retaining, and expanding wallet share. RateGain, a global provider of AI-powered SaaS solutions for travel and hospitality, works with 3,200+ customers and 700+ partners in 100+ countries to help them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain was founded in India in 2004. Today, it works with 16 Global Fortune 500 Companies, 26 of the 30 Top Hotel Chains and 25 of the 30 Top Online Travel Agents. Please visit for more information. www.rategain.com.
Aastha Khurana
Director of Corporate Communications
