Radisson Hotel Group achieved a record year in 2024 by adding almost 40,000 new keys to its global portfolio. This was a significant milestone and helped the group further strengthen its global footprint. Radisson Hotel Group is committed to a strategic geographic expansion in 2025. The right brand and solution will be available for every market. This creates more opportunities for guests as well as owners. The Group implemented best-inclass systems across all hotels to maximize revenue and continued to make investments in operating systems. This resulted in a system contribution of 53 percent (+5 points compared to 2023), driven primarily by Radisson Rewards.
Expanding pipeline of future projects
The Radisson Hotel Group continues to expand its development pipeline across Australasia, with new hotels set to open in the second half of this year and early next year.
The Development of Radisson Blu Mirage Resort Fiji, Opening in 2026, The project has now reached two important milestones. It is now being funded by the Fiji National Provident Fund and BSP Financial Group Fiji Pte Limited. Full-scale construction on Naisoso Island has begun, marking a new exciting chapter in the project.
Radisson RED is the first Radisson RED to be opened in New Zealand. It is scheduled to open at the end 2025. The opening is a sign of the Group’s commitment towards creating innovative urban hospitality experiences. The Stonewood Group is well into the construction phase with hotel floors beginning to take shape. Michael Chow, Director of the Stonewood Group, said: We are thrilled by our partnership with Radisson Hotel Group. When we open in Auckland later this year, an exceptional lifestyle hotel will be available to the market.
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Launch of Park Inn Melbourne Carlton Australia. This modern, fully-connected hotel is the first upper-midscale property to enter the Australian market. It’s scheduled to open Q2 2025.
“Australasia represents a huge potential market for us. Our upcoming developments are a testament to the confidence our owners have in the Radisson Hotel Group brands and systems. By pairing our award‑Win digital platforms using your hands‑Operational Know-How‑How we can unlock new opportunities for guests while delivering stronger returns to our partners. We’re launching the right brands for each destination, from Fiji to Melbourne to Auckland. said Elie Younes, Executive Vice President & Global Chief Development Officer, Radisson Hotel Group.
Innovative Technology for Enhanced Operations
Radisson Hotel Group also continues to focus on enhanced and streamlined operations by further investing in EMMA, the Group’s global cloud-based technology platform, which seamlessly integrates hotel systems like CRM, Property Management, Sales & Catering, reservations, loyalty programs, and digital touchpoints. EMMA is a platform that enhances customer engagement by enhancing personalization. This reflects the motto of Radisson Hotel Group, “Every moment matters.”
Radisson Hotel Group is a customer-centric company. As every customer is unique, we value their needs and apply advanced personalization to our digital channels. This will facilitate their interactions. Our goal is to deliver a one-to-one personalized experience for our customers to increase satisfaction, and ultimately to increase conversions to increase online business.
The Group is a pioneer in digital innovation. It transforms and elevates the guest experience through advanced AI technologies. These include AI-driven content translation, digital replicas of hotel rooms, and virtual tours that allow guests to virtually visit the facilities and rooms, improving booking convenience and satisfaction. Radisson Hotel Group is at the forefront in customer-centric innovation, delivering highly customized and localized digital experience.
The Group also has the largest number of digital channels in terms of languages (web, app) and a strategic roadmap of localization. This is to ensure that users are satisfied throughout the booking process.
Google recognized Radisson Hotels App, which has surpassed 1.9 millions downloads annually and is the best of its kind. The app was the 5th most popular hospitality app by 2025. This leading app in the industry supports direct booking and seamlessly guides guests from discovery to reservations, through to a memorable experience.
The Club, a global revenue community that operates in more than 45 countries, is a key component of Radisson Hotel Group’s commercial capabilities. The Club’s global expertise, insights from local markets, and revenue-management services are provided to more than 300 hotel properties, contributing significantly to nearly half the Group’s reservations.
