UNIVERSITY PARK, Pa. — Individuals with intellectual and developmental disabilities can fill needed jobs in the hotel industry when provided support and resources from businesses, according to new research by a team of faculty and doctoral students in the Penn State School of Hospitality Management.
Researchers found that by analyzing existing research and connecting it to industry needs, they could strengthen teams. This would create a work environment where people were more attentive in their communication and more patient. When a hotel is inclusive, guests will notice. It can increase trust and loyalty.
Lead by Associate Professors Michael Tews, Phil Jolly The following are some examples of how to get started: Donna Quadri-FelittiThe team published its review in ICHRIE Research Reports. Penn State doctoral students Yoko Negoro, Sydney Pons The following are some examples of how to get started: Thomas Little The Statler Foundation funded this research.
Supporting someone with an intellectual impairment is as important as hiring them.
Jolly said. This can include adjusting communication methods, setting up tasks clearly and consistently or ensuring that there is a supportive system in place. When organizations put thought into these things, it is not just the employee with a disability who benefits — the whole team gets stronger.
According to researchers, the hotel sector is susceptible to a high level of employee turnover. They also face a labor shortage. By hiring individuals with intellectual disabilities, the industry can reduce its turnover while increasing customer loyalty.
Researchers stated that the job design is a crucial part of hiring those with intellectual and development disabilities. This job should be designed to include autonomy, meaningful and challenging work, as well as social support from supervisors and coworkers.
Individuals with intellectual disabilities can be supported by community partners, so that they don’t have to look for work alone.
Tews said. These community partners are able to provide resources and job coaches that can help the individual in their new position. It is crucial that people with intellectual disabilities receive effective training and develop their skills to ensure they thrive in their new roles.
Hotels can use job coaches for personalized support to guide entry, integration, and long-term successes in the workplace. It can include on-the-job assistance and facilitating communication between employer and employee.
Researchers say that creating a work environment that is welcoming and supportive for individuals with disabilities takes deliberate effort.
The key to allowing employees to thrive is knowing them and customizing their work environment.
Mike Schugt is the founder of INNclusivity, and a 1988 Penn State graduate with a degree in Hotel, Restaurant and Institutional Management.
Schugt’s nonprofit, which links individuals with disabilities to the hospitality industry, did not participate in the study. However, she stated that the relationship of employers with individuals with disabilities begins with their human resources departments.
Openness to hiring individuals with disabilities is key.
Schugt said. Hotels can do more to help people find jobs.
About Penn State School of Hospitality Management
Established in 1937 Penn State’s School of Hospitality Management It is a prestigious and oldest university in the country. The top-ranked undergraduate and PhD programs at Penn State prepare global leaders through a diverse, rigorous curriculum that has been centered on engaged scholarship since its conception. These programs also feature partnerships with Penn State’s Hospitality Services and Housing and Food Services as well as top global hospitality brands. The Penn State Hotel and Restaurant Society is the oldest Penn State alumni group.
Ben Jellison
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Penn State School of Hospitality Management
