As the United States completes its recognition of National Volunteer Month, Marriott International today announced it has exceeded its volunteerism goal of 15 million hours served around the world – one year ahead of schedule – supporting the company’s sustainability and social impact platform, Serve 360: Doing Good in Every Direction. Marriott associates have completed 15.6 million hours of volunteer work in their local communities from 2016 to 2024.
Marriott has served the world since its foundation nearly 100 years back. I am grateful to all of our Marriott associates, Business Councils and owners who have been so thoughtful and creative in their support for the communities they live and work in. “Their dedication to service and volunteerism has had a profound effect on the communities in which we live and work,” stated Anthony Capuano – President and Chief executive officer, Marriott International. “We are celebrating this incredible milestone and remain focused on maintaining momentum in order to be a force of good for the world.
Marriott’s portfolio of properties, as well as corporate offices in other countries, contributed to a shared goal via partnerships with non-profits, volunteer service and fundraising events for charity. The ongoing volunteer efforts were aimed at delivering positive impacts through the four Serve 360 priority area or “coordinates”, which are: Nurture Our World; Sustain Responsive Operations; Empower Through Opportunity and Welcome All, and Advance Human Rights.
Marriott hotel teams work quickly in disaster situations to raise funds for relief organizations, such as the American Red Cross or the International Federation of Red Cross Red Crescent Societies. Marriott also works with local partners to support their efforts. In the aftermath of hurricanes Helene and Milton, 2024, hotels in neighboring towns from North Carolina and Florida donated over 1,700 volunteer hours, along with in-kind donations such as food and water that could be stored, clothing and hygiene products, and boxed lunches to help city workers clean up debris. In 2023, Marriott’s Business Councils and hotels provided over 15,000 volunteer hours to support relief efforts for those impacted by the wildfires in Maui, Hawaii, and over 37,000 volunteer hours following the earthquakes in Türkiye and Syria.
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Marriott’s Check Out for Children program (COFC) is one of the global initiatives that it has prioritized. With the help of participating hotels across Marriott’s Asia Pacific Excluding China (APEC), Caribbean and Latin America (CALA), and Europe, Middle East & Africa (EMEA) regions, COFC and other Marriott initiatives have supported UNICEF since 1995, benefiting more than 4.5 million children worldwide.
Marriott has also worked in each region to meet the local needs. As an example:
- The following are some of the ways to get in touch with us APECScholars of Sustenance is an international foundation that rescues food. Hotels in Thailand, Indonesia, the Philippines, and other countries have partnered up with SOS to rescue more than 440,000 lbs. Over the past few years, surplus food has been donated to over 800,000 meals in communities that are in need.
- The following are some of the ways to get in touch with us CALA. properties in the area have been involved in sea turtle release and nesting programs for almost 20 years. These programs are aimed at protecting species and habitats. This effort has supported the release and protection of more than 445,000 sea turtles.
- The following are some of the ways to get in touch with us EMEAHotels have supported organizations such as the Global Travel and Tourism Partnership (GTTP), Magic Breakfast and the World Sustainable Hospitality Alliance. They also support signature initiatives, like Marriott’s Tahseen Program, which aims to introduce young people to the hospitality sector and offer skills development through curriculum, job shadowing, mentoring and other methods.
- The following are some of the ways to get in touch with us Greater ChinaHotels have donated and raised funds for Operation Smile to cover the cost of critical surgeries, provide post-operative treatment, and Yao Foundation which supports rural children’s sport education. Although the partnerships are established, associates have donated nearly 60,000 volunteer-hours in 2024.
- It is a good idea to get a hold of a local expert. U.S.A. and CanadaThrough a variety of fundraising events, local hoteliers have raised more than $46 million in support of Children’s Miracle Network Hospitals between 2016 and 2024. Marriott Bethesda associates also participate in year-round volunteer opportunities in District of Columbia Maryland and Virginia. They contributed nearly 25,000 hours alone in 2024.
Marriott’s Sustainability and Social Impact Platform, Serve 360: Doing good in every direction, was launched in 2017 and guides the company’s efforts in taking care of its people, planet and communities.
