Alliants, the global leader in guest experience technology, has partnered with leading mobile F&B ordering specialist IRIS Deliver an integrated solution to enhance the in-stay experience of both hotel guests and staff.
This seamless integration empowers guests to effortlessly browse menus, place orders, and complete F&B purchases from anywhere on property, directly from their devices, enabling a smooth interaction with the hotel that is both convenient and on their terms.
The combined power of IRIS and intuitive touchscreen technology is a powerful tool for hotel staff. mobile ordering and the Alliants Experience Platform – including its Concierge and Messaging modules – streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
This partnership allows hotels to provide a faster and more efficient service, while freeing staff up to focus on interactions with guests that are high value, enhancing service quality, and customer satisfaction.
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Mark Horne, CEO at IRIS, commented “Guests’ expectations for seamless digital experiences and seamless mobile orders continue to grow. Our partnership with Alliants enables hotels to offer a seamless digital experience for their guests that is accurate, fast and easy to use. This allows them to browse, order, and pay for products and services at multiple outlets while streamlining hotel back-office tasks.
Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.”
This partnership represents a major advancement in the evolution and development of luxury hospitality around the world. Alliants & IRIS have a unique position to lead the transformation of luxury hospitality by unifying guest-facing technologies in a single, seamless, intelligent platform. Combining these solutions creates an integrated digital experience for guests that is more convenient and personalised.
Tristan Gasby CEO of Alliants“At Alliants,” said, “we’re focused on reinventing the guest experience with seamless, personalised journeys.” IRIS’s partnership with us allows our shared customers to have a more personalised guest experience, while hotel teams are able drive greater operational efficiency. Together, our combined efforts can help hotels provide smarter customer service and improve engagement at all touchpoints.
This collaboration records every order made by a guest within the Alliants Platform Experience, enriching a 360-degree profile of the guest with their real-time food and beverage preferences and purchasing history. This allows hotels to better anticipate guests’ needs, personalize future experiences, as well as drive deeper engagement.
This partnership, which streamlines the guest experience and removes operational complexity from hotel teams, unlocks new levels in efficiency, personalisation and brand loyalty within today’s digitally-driven hospitality landscape.
Alliant and IRIS have already achieved results with leading hotel properties. As the demand for seamless experiences that are digital-first grows, this partnership will set a new standard in hospitality. Visit www.integratedsolution.com to learn how this integrated solution will elevate your guests’ experience, streamline your operations and increase brand loyalty. www.alliants.com You can also find out more about www.iris.net/food-beverage-ordering.
