Alliants, the global leader in guest experience technology, has partnered with leading mobile F&B ordering specialist IRIS To deliver an integrated system that improves the experience of guests as well as hotel staff.
This seamless integration empowers guests to effortlessly browse menus, place orders, and complete F&B purchases from anywhere on property, directly from their devices, enabling a smooth interaction with the hotel that is both convenient and on their terms.
The combined power of IRIS and intuitive touchscreen technology is a powerful tool for hotel staff. mobile ordering The Alliants Experience platform, including its Concierge Module and Messaging Module, streamlines guest requests and reduces administrative work.
This partnership allows hotels the opportunity to offer a more efficient and faster service. It also frees up their staff so they can focus on higher-value interactions that improve service quality.
Mark Horne, CEO at IRIS, said “Guest expectations of seamless mobile ordering and elevated experiences continue to rise. Our partnership with Alliants enables hotels to offer a seamless digital experience for their guests that is accurate, fast and easy to use. This allows them to browse, order, and pay for products and services at multiple outlets while streamlining hotel back-office tasks.
Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.”
This partnership marks an important advancement in the evolution luxury hospitality worldwide. Alliants and IRIS have a unique position to lead the transformation of luxury hospitality by combining critical technologies that are aimed at guests into one intelligent platform. Combining these solutions creates an integrated digital experience for guests that is more convenient and personalised.
Tristan Gasby is the CEO of Alliants, said that at Alliants we are focused on redefining guest experiences through seamless, personalized digital journeys. We can give our customers an experience that puts them at the center of things, while hotel staffs are able to drive operational efficiency. Together, we can improve hotel service by delivering smarter engagement and a better experience at each touchpoint.
This collaboration records every order made by a guest within the Alliants Platform Experience, enriching a 360-degree profile of the guest with their real-time food and beverage preferences and purchasing history. The hotels can anticipate guest needs, customize future experiences and increase engagement at all touchpoints.
This partnership, which streamlines the guest experience and removes operational complexity from hotel teams, unlocks new levels in efficiency, personalisation and brand loyalty within today’s digitally-driven hospitality landscape.
Alliant and IRIS have already achieved results with leading hotel properties. As the demand for seamless experiences that are digital-first grows, this partnership will set a new standard in hospitality. Visit www.integratedsolution.com to learn how this integrated solution will elevate your guests’ experience, streamline your operations and increase brand loyalty. www.alliants.com The following are some examples of how to use www.iris.net/food-beverage-ordering.
IRIS Software Systems
IRIS is a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Its flexible hospitality platform enables restaurants and hotels to offer a truly digital experience to guests. This allows them to browse and order items, as well as pay for those services, across multiple outlets.
Since 2010, IRIS mobile, tablet, and web apps have helped hotels across the globe to increase revenues by 20 percent on average.
For more information, please visit: www.iris.net The following are some examples of how to use [email protected]
Kate Fuller
Senior Marketing Manager
