Important Points
- Hyatt cut around 30% of its U.S. Customer Service staff. This includes guest services and support.
- Call centers in Illinois, Nebraska, and other states remain open.
- These cuts are part of a larger shift in the travel industry to use AI for routine customer support tasks.
You can read more about it here:
Hyatt reduced its U.S. workforce of customer service representatives by 30%. This reduction affected guest services, support, and social media teams, but spared concierge, loyalty, and social media roles. Call centers for the company in Illinois and Nebraska are still open. There have not been any official WARN warnings. Hyatt didn’t confirm that artificial intelligence would replace laid-off workers, but the move aligns itself with a wider travel industry trend to adopt AI tools in order to improve operational efficiency.
