Families holidays are about creating memories, spending time together and having quality time. But anyone who has travelled in a mixed age group knows that it is not always easy.
Imagine a family vacation to Greece, with Mum and Dad, their energetic toddler aged 3, a curious boy aged 13, a social girl aged 16, and a loving Grandmother. Every family member is different, with their own needs, paces, and interests. This can make it difficult to coordinate, especially in the heat of the Mediterranean.
Enter mobile orderingIt is the silent hero of resorts, making them more pleasant, relaxing and enjoyable for everyone. Not only does it meet the needs of a diverse range of families but it also increases hotel efficiency.
Here, IRIS, the global market leader in digital F&B, guest directory and mobile concierge solutions for hotels, showcases how this one small tool can enhance the family holiday experience:
- Enhances comfort & hydration – without leaving the sunbed
Staying hydrated is important, especially for children and older guests that are more sensitive to heat. Drinks, snacks, meals and suncream can all be ordered via mobile. You can relax without waiting in long lines, walking for miles or even sitting out in the sun.
There’s no need for everyone to pack up, go to a restaurant, or even eat at the same time. You can order and eat wherever you are and continue to play!
- Supports the different nutritional needs of each family member
Allergies? Preferences? Preferences? No problem. Each family member can easily customize their meal, from bland toddler-friendly meals to dairy-free and gluten-free options. It offers more choices and reduces confusion.
- Keeps teens engaged & independent
Teenagers can use their smartphones to browse and book activities such as football practices, water polo matches, indoor gaming, etc. or check the resort’s schedule. This gives them more independence, while also allowing them greater freedom.
Parents can see the same options, make dinner reservations or plan family time with their children without waiting in queues or looking at bulletin boards.
- Makes exploring stress-free
A digital guest directory has all the information you could possibly need, whether it is a taxi or a resort map. You can also find out about nearby attractions. It’s easy to use – great for families who are navigating new places or overcoming language barriers. Booking travel or transportation becomes easy, particularly when you have to coordinate nap times and different needs.
Family-themed experiences, excursions and local hotspots are high on traveller’s agendas – make it easy for families to explore what’s around them in a handy app.
- Enjoy total comfort at any time
Holidays are not always planned, and neither are families. Mobile ordering allows you to order a late night snack, a breakfast in the morning before a trip or even a cot or extra bedding at short notice.
No need to wait in line at reception, navigate language barriers, or wait for the front desk to open. All the necessary information can be accessed from the family’s phone.
This kind of convenience is invaluable, especially for tired children, teens who are hungry or grandparents who would prefer to relax at home. Discuss Perfect timing is key For every guest.
- Everyone can relax their own way
Everyone has different needs and energy levels on a family vacation. They will also want to be able to experience the resort at their own pace. Mobile ordering allows guests to order food, amenities or services without having to wait in line or call the front desk.
Some grandparents may want to eat quietly in their room. Teenagers could want to snack at the pool while checking social media. Parents may need to order a breakfast early for a toddler who is still at home, or ask for extra towels after a trip to the beach.
The system is flexible, convenient and gives each family member the freedom to choose. This makes it easier for everyone to relax, reconnect and enjoy every moment with their loved ones (or apart!)).
What this means for hotels
Hotels can operate more profitably and efficiently with the help of mobile ordering.
- Operational efficiencyFewer phone calls, better requests, faster service.
It reduces the burden on staff by automating routine orders and requests. Staff can then focus more attention on providing personalised services to guests or prioritizing their priorities. It is especially effective during busy hours and peak times.
- Increased RevenueDigital menus have upselling built in and are automated.
The guest directory can also advertise specials, such as spa packages, room upgrades, and other events. This will help to promote the new aspects of your hotel that appeal to different family members.
- Guest satisfaction is elevatedHappy guests are more likely to leave positive reviews and make repeat bookings.
The convenience and comfort of ordering from their mobile phones, without having to call the front desk or go there in person, enhances customer satisfaction and perceptions of service availability.
Takeaway
Traveling with multiple generations doesn’t mean chaos. Hotels can cater to the needs of each generation with mobile ordering. This includes a relaxing spa treatment or a relaxed dinner in your room after a long day.
It means more fun and less work for families.
Hoteliers will benefit from smarter operations, and guests will be more satisfied.
Click here for more information www.iris.net/demo
IRIS Software Systems
IRIS is a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
The flexible hospitality platform allows hotels and restaurants provide a digital ordering experience for their guests. This makes it easier for them to browse, order, and pay for services and products across multiple outlets.
Since 2010, IRIS has helped thousands of hotels in every continent around the globe increase their revenue by an average 20% using its mobile, tablet and website app technology.
For more information, please visit: www.iris.net You can also find out more about [email protected]
Kate Fuller
Senior Marketing Manager
IRIS Software Systems
