GuestRevu – the leading provider in the hospitality sector of guest survey software – is proud to announce that it has partnered with HiJiffy. HiJiffy is an AI-powered platform used by hotels all over the world.
The partnership allows hotels to automate and personalise feedback requests to guests via WhatsApp. This makes it easier to collect reviews and insights to drive better guest experience.
HiJiffy connects its innovative messaging platform with PMS systems and other systems in a property to centralise the communication of guests through multiple channels including chat on a website, email and WhatsApp. The new strategic partnership allows hotels to send GuestRevu surveys of guest satisfaction via WhatsApp, the most popular messaging platform in the world.
The integration allows hoteliers to better understand their guests, improve service and respond more efficiently by meeting them where they are.
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“At HiJiffy, we’re committed to helping hotels deliver exceptional guest experiences and drive operational impact through automation,” said Tiago Araújo, CEO & Founder of HiJiffy.
Our integration with GuestRevu enables hotels to send surveys via WhatsApp seamlessly, increasing the number submitted. We empower hoteliers to take action faster by making it easy for guests to give feedback.
HiJiffy consolidates the guest communications into a single streamlined console. This helps hotels manage queries and campaigns across all channels, as well as upselling opportunities, guest relationships, etc. GuestRevu’s automated feedback management and review management tools are now integrated into hotels, giving them a holistic view of their guests’ journey before, during and after their stay.
GuestRevu and HiJiffy are in sync. This allows guest data to seamlessly flow between platforms. After checking out, guests will receive a personalised WhatsApp invitation to complete a survey and share their experiences. Hoteliers can improve their service by simplifying the process and using channels that guests are familiar with.
GuestRevu’s priority is to satisfy the needs of our clients as well as their guests. “By collaborating with industry leaders, such as HiJiffy we empower hoteliers to make informed choices and elevate the guest experience,” said Chris Alexandre.
Our clients asked for an integration between GuestRevu & HiJiffy. We’re excited to provide a suite of tools which enhances guest communication, insight and engagement in innovative ways.
GuestRevu announced the partnership as part of its growing suite of integrations to support a connected and data-driven hospitality approach. GuestRevu’s and HiJiffy’s tools empower hotels to provide seamless experiences for guests as the demand increases.
