SIHOT’s suite of hospitality management systems has helped Fidelis Hospitality, a German hotel group owned by an owner and operating branded hotels, to transform its business.
SIHOT is one of the most popular hotel management systems. It has provided fidelis with a tech stack that allows them to easily implement digital solutions for their back-office as well as customer-facing.
Since migrating SIHOT, Fidelis Hospitality has successfully implemented self-service check in kiosks, online bookings with direct links, integrated Electric Vehicle charging payments and centralised guest bill. These innovations helped to reduce the front-of -house workload and eliminate manual mistakes, while improving commercial sustainability.
With several branded properties in major German cities – including THE Hotels, Felix Hotels and Ibis – fidelis has saved huge amounts of staff hours and reduced errors in administration and data management.
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Maurice Nickelsburg (head of commercial development at fidelis) explains the importance of SIHOT’s solutions in achieving his company’s goals.
“Things change all the time. Our infrastructure is now solid. This has put fidelis in a position to discuss adopting new hotel projects – with the plan for these to be fully digital. SIHOT is the perfect solution for us to quickly plug into these initiatives and make them a success.”
“I love having everything on one platform. With a small team, it is time-consuming to monitor multiple partners – this leads to failures and problems. With one provider we know exactly who to call for help and that we can work together to develop new products. SIHOT allows us to be exposed to new functionality and applications as soon as they launch, allowing us to adapt quickly.
SIHOT.PMS is a central hub that integrates key features, including SIHOT.POS. This consolidates purchases and guest billing. Adyen Payment Technology integration provides fraud protection, tokenisation and automation.
The integration with SIHOT.MOBILE has digitised paperwork for ops teams – such as housekeeping and maintenance – giving live updates on completed tasks in a centralised app. SIHOT.GO is a mobile app that allows guests to check in from their smartphones, saving reception staff hours of work. The SIHOT.GO allows guests to check in from their smartphones in advance and save hours of reception work.
Carsten Wernet is the chief executive officer of SIHOT. “By leveraging the flexibility and customisation of our single platform, fidelis hospitality has optimised security, consolidated guest interactions, and streamlined operations—positioning itself as a leader in the digital hospitality space.”
Learn more about the collaboration between SIHOT and fidelis Hospitality on four core goals: time and resource efficiency; guest data management; security and guest-driven digital service. Read the full case study.
