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Sterling Holiday Resorts (the leisure hotel arm Thomas Cook India) plans to add 14 new resorts by 2025-26, Vikram Lalvani, Sterling’s CEO, said on Wednesday during the company earnings call. The brand has 61 properties currently operating in India. Lalvani explained that the hotel’s average room rate has increased. Pre-Covid, Sterling’s average room rates ranged from INR 3,000–3,500 ($35–40). The figure is now INR 6,200 (US$72). Lalvani stated that “we are moving the needle to the upper midscale, upper upscale and moving away just from the midscale segment which we have.”   Thomas Cook’s travel segment revenues increased by 15 percent…

Shanghai – IHG Hotels & Resorts’ (IHG) upper-midscale brand, Holiday Inn Express, has launched its latest 5.0 product model, “Dawn,” In response to changing consumer expectations, and a more thoughtful investment approach in hotels. This new model provides comprehensive upgrades in the space design, services details, and intelligent experiences, all driven by increased construction efficiency and cost management. The 5.0 is designed to improve both the investment return and guest satisfaction by delivering cost savings. Holiday Inn Express enhances its upper-midscale offering through this strategic innovation by balancing quality experiences and commercial success. Holiday Inn Express reached a major milestone…

TBluebells are starting to bloom along the Dart Canyon, creating a faint purple mist under the twisting oak trees. I’m on the way to Luckey TorThe rock stack is one of Dartmoor’s best-kept secrets. It sits on the riverbank, cloaked in vegetation, like Sleeping Beauty’s Castle. This is not an easy walk. As I continue to descend into the gorge the path becomes less and less clear. The final approach to tor requires clambering over huge mossy rocks and navigating large shelves of rock bordering the river.Its first sight is memorable. Row Brook, a small river, runs through it like…

As a New York City native, I don’t spend a lot of time in the great outdoorsSo when I had the opportunity to visit the Joshua Tree National Park recently, I couldn’t have been happier. It had been many years since I’d visited a national or state park in the U.S. While I knew that Joshua Tree would be a wonderful experience, I wasn’t sure about the ability of my feet to cope with the often uneven terrain. unpredictable desert landscape.  I know I can walk up to 20,000 steps in the city but I knew a 9-mile hike across…

Images by Cogwheel Marketing & Analytics A hotel’s online reputation isn’t just a reflection of guest satisfaction—it directly influences bookings, revenue, and brand trust. A carefully managed review strategy will help you stand out, drive more direct bookings and improve your online presence. How hotels can leverage review management to remain competitive and increase future bookings. Why reviews are more important than ever Travelers are increasingly influenced by the reviews of other guests when making a booking. Even a small improvement in ratings leads to significant growth, according to research. McKinsey says: “Our analysis demonstrates that improvements in a product’s…

United’s changes will allow it to remain competitive with airlines that are rapidly upgrading their premium products in response a growing demand from passengers for seats that have become larger, more comfortable and more decadent. In the past, privacy doors and supersized suits were reserved for international carriers. But they are now standard in business class. “These new innovations give our customers more reasons to choose United and set us up for growth in the next decade,” Andrew Nocella said. statement. “We are constantly looking for ways to differentiate ourselves from other carriers. “We’re confident the elevated experience we offer…

The best snorkeling experiences in the world offer a huge range of adventures, from drifting gently through warm tropical waters to the breathtaking encounter with a giant whale shark. humpback whale. You can discover a secret world beneath the surface. There are dolphins playing in groups, and alien-like creatures. DominicaCaribbean waters. Ocean immersion is not to be forgotten. scientifically proven To be healing and offer an instant gateway to happiness. If you are looking for a quick getaway, or want to relax and unwind, this is the perfect solution. weekend escape Snorkeling is essential for any vacation. Here are some…

Sales. Marketing. Revenue Management. Distribution. When these functions operate in silos, the result isn’t just internal frustration, it’s missed revenue, slower decision&making, and inconsistent guest experiences.   During a recent HSMAI Sales Advisory Board Meeting, Advisory Board Members shared their on&the&ground strategies for breaking down barriers and building up commercial collaboration. 

Although some countries have relaxed the rules regarding using airplane mode on flights, it is best to follow crew member instructions and use airplane mode whenever you are instructed. You’re not the only one who has ever wondered why you have to keep your phone in airplane mode while on a flight. Many frequent flyers can’t recall the reason behind this rule and some have even forgotten to activate it. What really happens when you do not use the airplane mode? What you hear depends on who you talk to.  “Not a damn thing,” says Gary CoxeA pilot and flight…

The summer is fast approaching, which means that many hotel teams will be faced with long days, busy check-in desks and full lobby. A few small steps now will help you avoid the chaos later. It’s not about major renovations. This three-step plan helps reduce strain, elevate the guest experience, and boost revenue—without adding to the workload. Step 01: Set up Systems to Ease the load Even the best guest service teams are stretched during peak seasons. When things move fast, upsell moments slip—especially if they depend on memory or clunky systems. Automatically generated offers are triggered by guest profiles,…