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AI is not just a buzzword for the future. It’s already changing how hotels communicate, operate and make decisions. From guest messages to revenue managementAI is now deeply ingrained in the daily operations of hotels all over the world. What do hospitality leaders actually think about this shift in the industry? Season 3 of The Experts revealed the answers to our questions. The Turndown Their take. Not only did they reveal areas where AI already has a major impact, but they also shared what they were experimenting with next, and why the human touch should not be lost in an…
Marriott CEO Anthony Capuano told investors that hotel demand is resilient, even though booking patterns are becoming increasingly unpredictable and last minute. Capuano said that his company was “cautiously optimist” in a speech he gave at the Morgan Stanley Travel and Leisure Conference. Capuano said, however, that the increasing macroeconomic pressures had made forecasting a more difficult task. He said that the only caveat to this feeling was how quickly it can change given the shortness in the booking window. Demand Rebound The world’s largest hospitality company has fared better than most in recent volatile times
Top 5 Things You Can’t Miss Half Moon is a Caribbean resort that has stood the test of time for over 70 years. It exudes a refined elegance.Jamaica has a wide variety of beaches, from Doctor’s Cave Beach at Montego Bay all the way to the hidden beaches on the outer reaches of the Island.Stush in the Bush offers a family-run farm-to-table experience in the hills near Ocho Rios. Enjoy authentic island flavors while experiencing Jamaica’s tropical bounty.The Blue Mountains are a vast expanse of untouched land that is home to some of the best coffee in the world.Port Antonio,…
Sheraton Sydney Hyde Park: Images David Lance has been appointed General Manager of the five-star Sydney Sheraton Grand Sydney Hyde Park hotel. Lance is a seasoned hospitality executive. Lance has over 30 years experience in international hospitality. He was most recently General Manager of the Royal Orchid Sheraton Bangkok Riverside. Under his leadership the hotel achieved significant improvements to guest satisfaction, service delivery and financial results. Lance, an Australian by birth, began his career in hospitality in 1995 as a Duty Manager at Four Seasons Hotel Sydney. He joined Marriott International in 2003 to become the Duty Manager of Sydney…
Lundy Island is a slow island. Lundy is a small island that rises up from the water off the coast of North Devon, where the Atlantic Ocean crashes into the Bristol Channel. It’s a three-mile long, half-mile wide granite sentinel with nothing between it and North America but the ocean.Rees gives us the signal to dive in. We remove layers of clothing and replace them with snorkeling masks and fins. My eyes adjust as I dive in.Unexpectedly, the water was crystal clear and turquoise. A grey seal quickly approached. It’s impossible to believe how cute he is, with his curious…
Amsterdam – MewsThe industry’s leading hospitality cloud has announced an important milestone for the use of AI by hospitality teams. AI Smart Tips reshapes guest interactions, giving hotel staff access to a summary of key information about each guest and their preferences. The summary is available at all points of contact with the guest during the stay. Over 5 million Mews Smart Tips are viewed each week by hoteliers all over the world. This helps them to customize the experience for guests. It’s no longer necessary to sift through CRM tabs and scattered notes. AI Smart Tips intelligently summarizes data…
The U.S. Department of State updated its travel advisor for Italy recently.Due to terrorist threats, the reissued advisor keeps Italy on Level 2: Exercise Enhanced Caution.Italy has been ranked number one by the State Department of the United States since 2022. As well as the summer travel season As travelers prepare to travel to Europe, the U.S. wants to ensure that they are aware of the dangers associated with terrorism. Recent travel advisories from the U.S. Department of State for Italy have warned travelers to take extra precautions due to the threat of terrorist attacks. The U.S. Department of State…
San Francisco’s reputation as one the nation’s most prestigious dining cities is well-deserved. San Francisco’s residents enjoy a wide variety of delicious food. This is a vital part of city life. Every neighborhood has a variety of cuisine, whether it is a Michelin star restaurant with a 12-course menu or a casual diner serving comfort Southern food.The options for the best San Francisco restaurant can be overwhelming. You’re spoilt with choice, no matter where in the city you go. Plan your culinary adventure based on what you crave first. You can choose from a wide range of international cuisines and…
Barry Sternlicht is the founder of Starwood Hotels, who sold his company to Marriott in 2015 for $13 Billion. He warned that the established hotel chains may face increasing pressure from independent brands. Speaking at the NYU International Hospitality Investment Forum on Tuesday, Sternlicht said he’s been tracking the shifting dynamics in consumer products, and how social commerce may erode the marketing advantages once held by large players. Sternlicht, who is on the board at Estee-Lauder since 2004, said that upstart brands have a market share of about one third, compared to 10% a few years ago. “The
In my role as style editor, fashion has always taken precedence over functionality when it comes travel apparel and accessories. When the satirical belt bag was rebranded, I was skeptical. Two years ago I tried Dagne Dover’s Ace Fanny Pack T+L’s fanny pack testI was pleased to see how many times I wore the during my four-week vacation. After my trip, I became a huge fan of the neoprene belt bag and purchased a one-way flight to the bandwagon. It’s easy to match with my outfits, and the fanny packs can hold all of the travel essentials I can’t live…