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What 73% of consumers think about AI and the Customer Experience
Travel Outlook – Images Recently, we published an article on the topic. “Cost-Effective AI Solutions for a Complex Market,” We explored how AI can help hospitality professionals overcome challenges such as staff shortages and rising costs. But emotional intelligence is one area where AI solutions often fall short. The emotional intelligence gap is still one of the biggest obstacles to AI, despite its many advancements. According to a PwC study, 73% say that customer service is a key factor in purchasing decisionsEmotional connection is a major driver of customer loyalty. How can hotels establish emotional connection if their primary communication…
Faroe Islands Floating lake is one of the most amazing optical illusions
A 1.31-square mile lake is not a large body of water by most international standards. Not only is Lake Sørvágsvatn The largest in the Faroe IslandsIt also causes visitors to question their perspective quite literally because an optical illusion makes it appear that the body of water “floats” above the ocean. Located on Vágar, one of the 18 islands that makes up the Danish archipelago between Iceland and Scotland, the lake sits relatively calmly among the rolling green hills that lead to dramatic rock formations. You’ll understand the nickname “the Lake Above the Ocean” if you get the angle right.…
A packing expert’s opinion on the best purse organizer inserts
I Write a packing newsletterSo I am often asked what are my favorite packing tips and techniques. My answer is always centered around suitcase organization. Sometimes I mention packing cubes. Sometimes, I give credit to the containers and storage bins I use for all my travel accessories and gear. If you don’t take the time to organize and sort what you are bringing with you on your trip, then you will inevitably lose things, overpack or spend more time searching through your luggage to find what is needed. You’re not alone if you’ve experienced this. A purse organizer insert is…
Hyde Hotels will Open First Indonesian Property by 2026
Ennismore’s Hyde Hotels is set to make its Indonesian debut by signing the Hyde Suites Seminyak Bali. The hotel, which will open in 2026, will be the first of the brand’s hotels in Asia. Hyde Suites Seminyak Bali is located in tropical gardens and offers views of the Indian Ocean. It will also feature a rooftop restaurant, suites with balconies, and a beachclub. Yoga, surfing, live entertainment, two restaurants and a rooftop bar will be available at the hotel. Hyde Suites Seminyak Bali offers 59 suites with swim-up access. Hyde Beach features music, cocktails and a rooftop bar with ocean…
Hoshino Resorts Launches Mountain Brand As Japan Tourism Surges
Japanese hospitality group Hoshino Resorts The company announced Tuesday it is launching a brand new hotel to capitalize on the booming nature tourism industry in Japan, amid record visitor numbers. The new Lucy Brand, which will debut in September with its first hotel in Oze National Park represents the company’s six hotel brands following Hoshinoya, Risonare, Kai, Omo, and Beb. It marks a strategic decision to strengthen Japan’s natural tourism offerings outside its major cities. Lucy said in a press release that the company aims to “make the heat-stirring mountain experiences (…) accessible to a larger audience” by offering hotel…
Get up to 25% off with Hotels.com coupons and deals in April
Traveling doesn’t have to be expensive. Coupons from Hotels.com are a good example. way to saveYou can get discounts on luxury homes, cottages with stories, and more. romantic cabins. all-inclusive resorts Their next getaway. If you’re looking to plan a getaway, whether it be a weekend away in Las Vegas Or a trek of two weeks across ItalyBooking platform has a number of accommodation options for you.There are also over 100,000 hotels. Hotels.com Car rental rates are very low. You’ll be riding in style—and comfort—in the newest makes and models on the market. Plus, you save more when you’re part…
Air Tahiti Nui offers free kids fares when traveling with parents
Tahiti Airlines offers children and their parents heavily discounted tickets to the island.The offer is only valid for routes departing from specific U.S. Airports to Tahiti.In 2025, parents will only be required to pay tax on the child’s ticket. The cost of a family vacation in a tropical destination has just gone down. Air Tahiti Nui will continue its ‘Kids Fly (almost) Free’, which provides two discounted fares for children up to age 11 when traveling with their parents from Seattle–Tacoma International Airport (SEA) or Los Angeles International Airport (LAX) to Tahiti’s Fa’a’ā International Airport. The discount is applied to the…
AI agents are transforming hotel operations
Hoteliers face increasing pressure to modernize their operations and meet the increasingly sophisticated demands of guests. As smartphones, voice assistants and AI powered platforms become more and more prevalent in our daily lives, guests expect that their hotel experience will reflect this same level of convenience, immediacy and personalized service. The 2025 State of Hotel Guest Tech Report, based on a global survey of 402 recent hotel guests with a margin of error of ±4.9% at a 95% confidence level, offers a compelling look at these evolving expectations. The most notable findings are that 58% of guests think artificial intelligence…
Tell us your favorite beach in Europe| Travel
Please tell us about your favorite beach in Europe.If you have a relevant photo, do send it in – Your words will be judged For the Competition.Please limit your tip to 100 words or lessThe Best Tip of the Week, as selected by Tom Hall of Lonely PlanetYou will be able to win a £200 voucher to stay at a Coolstays You can also find out more about the property by clicking here. – the company has more than 3,000 worldwide. The Guardian Travel website and section will publish the best tips.Please excuse us, but there are legal reasons for…
Lighthouse purchases The Hotels Network as a way to expand its marketing capabilities in hospitality
The Hotels Network Lighthouse, a leading commercial platform in the travel and hospitality industries, announced today the acquisition of The Hotels Network. The Hotels Network is a leader in marketing personalization technologies that drive direct channel growth for hotels. The Hotels Network’s AI-driven marketing platform will be combined with Lighthouse’s commercial intelligence platform. Sean Fitzpatrick CEO of Lighthouse said: “The Hotels Network has developed exceptional technology that helps drive direct bookings for hotels through personalized marketing, conversion optimization and other methods.” By integrating The Hotels Network’s marketing capabilities with existing market demand data and pricing in the Lighthouse platform we…