Alliants, the global leader in guest experience technology, has partnered with leading mobile F&B ordering specialist IRIS to deliver an integrated solution that enhances the in-stay experience for both guests and hotel staff. This seamless integration empowers guests to effortlessly browse menus, place orders, and complete F&B purchases from anywhere on property, directly from their devices, enabling a smooth interaction with the hotel that is both convenient and on their terms.
The combined power of IRIS and intuitive touchscreen technology is a powerful tool for hotel staff. mobile ordering and the Alliants Experience Platform -including its Concierge and Messaging modules – streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
This partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions that enhance service quality and guest satisfaction.
Mark Horne added that “guest expectations continue to increase for seamless mobile orders and elevated digital experience.” Our partnership with Alliants enables hotels to provide a digital experience which is simple, accurate and quick for guests to browse and order items and services from multiple outlets while streamlining hotel back office tasks.
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Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.”
This partnership marks a significant advancement in the evolution of luxury hospitality across the globe. By unifying critical guest-facing technologies into a single, intelligent, and seamless platform, Alliants and IRIS are uniquely positioned to lead this transformation. Combining the solutions delivers a fully integrated digital experience that enhances guest convenience and creates a richer, more personalised guest stay.
Tristan Gadsby, CEO of Alliants, shared: “At Alliants, we’re focused on redefining the guest experience through seamless, personalised digital journeys. Partnering with IRIS allows us to give our shared customers a guest experience that puts them in control, while hotel teams can drive more operational efficiency in the background. Together, we can help hotels deliver smarter service and better engagement at every touchpoint.”
This collaboration captures each guest order in the Alliants experience platform, enriching 360-degree profiles with real-time purchase history and food preferences. This allows hotels to better anticipate guests’ needs, personalize future experiences, as well as drive deeper engagement.
By streamlining the guest journey and removing operational complexity for hotel teams, this partnership unlocks new levels of efficiency, personalisation, and brand loyalty in today’s digitally driven hospitality landscape.
Alliant and IRIS have already achieved results with leading hotel properties. This partnership is a response to the growing demand for digitally-first, seamless experiences.
