April 14, 2025 in London, England) – Agilysys, Inc. Hospitality Action is the UK’s largest charity that supports hospitality workers during times of crisis. This alliance demonstrates Agilysys commitment to serving the hospitality industry with cutting edge technology and supporting the people who are at its heart.
The company was founded in 1837. Hospitality Action Hospitality professionals in need of financial assistance, emotional support, or mental health care can receive this help. The charity is a key player in meeting the evolving needs of the hospitality sector, providing lifelines for workers during crises across industries and beyond. Since the beginning of 2020, Hospitality Action has made a substantial impact: spending over £5 million in financial support, awarding more than 15,000 grants, answering over 38,000 helpline calls, and delivering almost 12,000 counselling sessions. They have helped tens and thousands of industry professionals, as well as their families, through difficult times.
Agilysys has become one of the first hospitality tech providers to formally join Hospitality Action. The partnership reflects Agilysys’ unique position as a company that is solely focused on the hospitality industry. Agilysys, unlike many other vendors that serve multiple industries and are geared exclusively towards the hospitality sector, has a focus on this industry. This collaboration is a natural extension to its commitment to long-term sustainability.
Kathrin Cockhill Senior Business Development at Agilysys said: “Agilysys understands that hospitality is all about people.” Our technology empowers operators and allows them to offer seamless, personalised customer experiences. But behind each booking, every service and every moment of excitement in hospitality, there is a person who needs support. We can contribute to the well-being of the people who make hospitality exceptional by partnering with Hospitality Action.
Agilysys is sponsoring key Hospitality Action initiatives as part of the agreement, including the upcoming Taking the Temperature Survey, which will provide critical insights into the well-being of hospitality professionals. Agilysys also sponsors and participates in important events, such as Walk for Wellbeing, the Summer Cycle Challenge and Walk for Wellbeing, reaffirming its commitment to this sector. As hospitality businesses struggle to navigate economic uncertainty, these initiatives will be more crucial than ever. They will ensure that workers receive the support needed to continue providing outstanding guest experience.
Mark Lewis, CEO of Hospitality Action, said, “Hospitality Action, Agilysys and Agilysys have a commitment to improving the lives for those working in our industry.” We understand the challenges facing the hospitality industry and work to improve the lives of people. I look forward to working with you this year to protect and support the people who are at the core of hospitality. We both serve them proudly.
Agilysys is proud to announce its collaboration with Hospitality Action. This partnership reinforces Agilysys commitment to support the industry that it serves exclusively. Download the latest Impact Report to learn more about Hospitality Action. https://www.hospitalityaction.org.uk/about-us/our-impact/ Attending an event is a great way to help the charity raise funds. www.hospitalityaction.org.uk/events.
Agilysys
Agilysys exclusively delivers state-of-the-art software solutions and services that help organisations achieve High Return Hospitality™ by maximising Return on Experience (ROE) through interactions that make ‘personal’ profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions, Food & Beverage Inventory and Procurement (I&P) systems and accompanying hospitality ecosystem solutions to consistently delight guests, retain staff and grow margins. Agilysys’ 100% hospitality client base includes branded hotels, independent hotels, multi-amenity and cruise lines resorts and casinos property management companies hotel management companies higher education campus dining providers food service management companies hospitals lifestyle communities senior living facilities stadiums and theme parks.
Hospitality Action
Hospitality Action is a trade charity that supports the hospitality industry. Registered charity number 1101083.
The Employee Assistance Programme of Hospitality Action provides a range of practical and psychological support, including a 24-hour adviceline, counselling services when clinically appropriate, legal information, debt counseling, and parenting support.
What we do
The hospitality industry is no different from any other profession. Behind the smiles and polished service, workers in this field can also face hard times. It’s a demanding industry with long working hours, high-pressure environments, and physical demands. Since 1837, we have been providing services to chefs, waiters and housekeepers. We have been here for kitchen porters, concierges and receptionists. We have been there for every bartender, sommelier (and their assistants), caterer, and cook in the UK.
Hospitality Action, our industry and the people that work in it have all experienced a transformation over the last four years. In 2020, we were one of the UK’s first charities to respond to the Covid- 19 Pandemic. Our charity kept pace with each wave of business closures that accompanied the reopening of hotels and the unpredictable nature of employment patterns. As the cost-of living crisis continues to affect the healthcare industry, our grant-giving and EAP services continue to change to meet these ever-changing needs.
Since the start of the pandemic in 2020, the charity has awarded more than 15,000 hardship grants totalling over £5 million to hospitality households across the UK, answered 38,000+ helpline calls and delivered 11,300+ counselling sessions. We have you covered, no matter what your hospitality job is.
Visit Hospitality Action for more information www.hospitalityaction.org.uk
