What is it like to be the COO of Mexico’s largest hotel group, supervise 17,000 employees, while navigating an industry that is constantly changing? In this episode of The Turndown, Enrique Calderón Fernández, COO of Posadas, shares his insights on leadership, innovation, and the future of hospitality.
Enrique talks about the challenges that come with labor retention, rising costs and changing guest expectations. He describes how Posadas has been able to increase productivity by focusing on guest experience, upselling and sustainability while also navigating AI’s challenges and possibilities.
Cloudbeds
Cloudbeds, the leader in the PMS industry, serves tens and thousands of properties across more than 150 countries. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations & finance, distribution & marketing, guest experience, and revenue & analytics. Cloudbeds was founded in 2012. It has won numerous awards, including the World Travel Awards’ World’s Best Hotel PMS Solutions Provider in 2022, as well as recognition in Deloitte Technology Fast 500 for 2024.
