Cloudbeds Labs was launched today by Cloudbeds, an innovative leader in the hospitality management industry. The lab is dedicated to accelerating the industry’s transition to digital. AI-driven operations. The new division debuts with two breakthrough solutions powered by Cloudbeds Intelligence – Signals and Engage – that mark the company’s bold step toward building the hospitality sector’s unified AI layer.
“This isn’t an incremental innovation moment. Adam Harris is the CEO and Cofounder of Cloudbeds. Cloudbeds Labs understands that human experiences are behind each data point. Our AI solutions transform this human-centered data into tools that not only address critical pain points like high OTA commissions and labor costs, but also free hospitality staff to focus on what technology cannot replicate– genuine human connections with guests.”
Breaking new ground in revenue optimization and AI-driven Guest Service
Cloudbeds Labs’ initial products address two of the biggest challenges that hotels face today.
SignalsSignals, the first AI-based platform that identifies true cause-and effect relationships, is the industry’s first causal AI-based platform for revenue and booking optimization. It uses causal machine-learning to identify real cause-and-effect relations, which drive booking decisions. This allows accurate scenario planning, actionable insights, and not just patterns, like traditional RMS and forecasting software. With Signals hoteliers are able to:
- Forecast demand with 96%+ precision up to 180 days;
- AI-driven suggestions that perform better than competitors by up to 15%
- Automated email campaigns to drive repeat bookings and direct bookings.
- AI Performance Insights allows you to monitor and optimize portfolios in real time.
Engage, An AI voice concierge revolutionizes the way hotels manage their phone interactions, by turning each call into an opportunity to generate revenue.
Engage offers multilingual conversations with a human touch that are always consistent, on brand, and available around the clock. By training on real-time PMS data, Engage can take action—not just provide answers—creating a seamless guest experience while dramatically reducing front-desk workload. Engage is able to:
- Instantly respond to guest questions in five languages, with contextual accuracy.
- You can complete voice-driven bookings with no staff involvement.
- Real-time property information is available directly from the PMS.
- During natural conversation, upsell late checkouts and room upgrades.
- Deliver consistent service at scale—improving satisfaction, boosting revenue, and eliminating hold times.
“These innovations directly address two important challenges—missed revenue opportunities and efficiency in operations,” said Richard Castle, COO and Co-founder of Cloudbeds. “Signals helps properties drive more direct bookings at higher rates, while Engage turns every guest call into an opportunity to book, upsell, or serve—without additional headcount. We’re launching a number of intelligent systems to help hoteliers operate more efficiently and scale their business.
Cloudbeds Labs – Built for Speed and Scale
The labs model allows you to:
- AI-powered tools that allow for rapid ideation and iteration;
- Direct codevelopment with hotel partners across the luxury, middle-scale, economy segments.
- Standalone deployments, with full-platform integration available as an option. Integration with Cloudbeds PMS provides enhanced functionality.
Cloudbeds Labs is a company that has set a new standard for innovation in hospitality technology. It could change the way the industry functions in the age AI.
For more information about Signals, visit signals.cloudbeds.com. For more information about Engage, visit engage.cloudbeds.com.
