Best Western Premier Boulder Falls is located in Lebanon Oregon and offers a tranquil retreat for those seeking relaxation. The Inn features 84 spacious guest rooms and suites. It also boasts an outdoor heated swimming pool, hot-tub, fitness centre and excellent dining in the 1847 bar and grill.
The Inn also hosts a variety of events. It has a wide range of rooms, from the large Conference Center, which can hold 600 people, down to the smaller Club Room, overlooking the gardens, and the dedicated boardrooms for meetings. Boulder Falls Inn can host all sorts of gatherings.
It’s time to update your venue software.
Managing these events behind the scenes wasn’t always simple. Before they began using iVvy Event & Venue Management SoftwareBoulder Falls Inn was using an old system which caused many problems. The event staff was required to remain in the office. Remote management of events was difficult. Even simple but crucial tasks like updating the menus for events could take a whole week. Changing important documents like Banquet Event Orders The BEOs was difficult, beyond basic templates.
Boulder Falls Inn has a major problem with the lack of transparency in reporting how much each guest spends. event space No central calendar for events. Manual tracking meant significant time waste and missed opportunities. Andi Newcomer stated that the Event Center Manager was responsible for this. It was obvious that we were wasting money and time trying to fix an old system.
Step into the future of iVvy
Boulder Falls Inn’s team knew that they needed to do things differently. It was decided to adopt iVvy event & Venue Management Software Alongside a new property management system.
Why iVvy? Andi explained: “iVvy stands out because it is easy to use, offers flexible event documents and is completely online so we can manage events from anywhere.”
The transition went extremely smoothly. Andi and her staff found iVvy extremely intuitive. “iVvy’s user interface is incredibly intuitive,” Andi shared. Even with minimal training the interface is intuitive and simple to navigate. The training was excellent. The training was outstanding. We were able to train on two systems at the exact same time.
Andi has also provided advice on other venues. “Don’t hesitate to contact the iVvy support team if you need help. When you are coming from an older system, it is easy to get into the habit creating workarounds. However, with iVvy that is not always necessary. I quickly discovered that many of the solutions I was trying to piece together were already built into the system—I just needed someone to point them out. Even if iVvy currently doesn’t have everything you need, they’re always updating and adding features. If you’re willing to share your requirements, it’s likely that they will incorporate them into future upgrades.”
The result: more money, time and happier team
Implementing iVvy Event & Venue Management Boulder Falls Inn has seen a dramatic change in the way it operates thanks to software.
- Event spaces generate 43% more revenue: Boulder Falls Inn’s detailed reports provided a clear picture of how each event space performed. The Boulder Falls Inn found that two rooms were not being used as much and adjusted their marketing. They saw a 43% increase in revenue In just eight months, you can fill in those empty spaces.
- Working 15 hours less each week With iVvy, you can update and change menus quickly. iVvy automates and streamlines the process of updating menus. time-saving featuresAndi’s working week went from 60 to 45 hours.
- Flexible and quick responses Boulder Falls Inn’s remote accessibility is a huge advantage. Even when they are away from their office, the team can quickly deal with urgent issues and effectively manage venue tasks. The events coordinator uses iVvy for iPads to provide live updates during events.
- Clients get a better experience: iVvy’s digital contracts and e-signatures make it easy to sign. booking events simpler for clients. Clients can now sign electronic contracts that are created by the hotel. This makes the booking of venues easier and faster.
- The team that is empowered: Andi can now focus on her long-term planning and working closely with clients. She can now focus more on planning long-term and working closely alongside clients.
Venue software that enables real growth in venues
Best Western Premier Boulder Falls Inn has shown that the right kind of hotel can make a difference. venue software Making operations more efficient, helping teams to work better and increasing revenue can all be achieved by implementing a new system. This is a great example of how making a smart decision can have positive results.
Schedule a free product demo Contact the team at iVvy to learn more.
About iVvy
iVvy was founded in Australia in 2015, on the Gold Coast. It has since expanded internationally with regional offices in Australia, the US, UK, South Africa and Vietnam. IVvy’s Sales & Catering software is helping the hospitality industry turn inquiries into confirmed bookings faster, enabling them to deliver a better attendee experience across 18 countries.
Visit our website to learn more. ivvy.com
Brittany George
Content Marketing Manager
iVvy
