Focus Group is one of the UK’s leading independent providers for essential business technology. Today, it launches its Focus on Hospitality segment to support the hotel and tourism industry through IT and digitization.
Focus on Hospitality provides independent hotels, portfolios, management companies and brands in the UK with tailored and customised consultative support. It will also provide strategic development as well as essential infrastructure. Focus on Hospitality, addressing the increasing dependency on technology as well as digitalisation, is ready to support hospitality systems by providing fully integrated voice solutions and resilient connectivity.
Alessandra Leoi MIH has been appointed to lead the Hospitality Division. She is a veteran of the hospitality industry with more than 30 years’ experience in commercial and operational departments. Following a 14-year career with Resident Hotels and tenures with Hilton and Carey International, Leoni has vast experience across operational, commercial and revenue functions. She’s been instrumental in numerous full IT infrastructure and tech stack overhauls – creating, centralising and optimising core processes for business expansion.
Focus Group is known for combining the industry-specific expertise of professionals with proven track histories, and for IT and communication solutions that produce measurable results. Leoni will work with the Focus on Hospitality team in order to develop solutions that can help hotels increase profitability, streamline operations and engage staff and customers.
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Richard Osborn Director of UC/CX and Connectivity at Focus Group commented: “This is a new chapter in Focus Group’s history as we build our new hospitality division. Alessandra has extensive experience in hospitality and is a proven leader in the IT and business world. Her knowledge will help hoteliers to achieve their goals. This will help our company grow. We are looking forward to seeing the positive impact of her expertise, network, and passion as we expand.
In order to fulfill her role, Leoni will lead collaborations with major events, associations, and conferences, as well vendors and main suppliers. Alessandra Leni, the Head of Hospitality at Alessandra Leoni Hotels, said: “This is an incredible opportunity to genuinely assist hospitality companies in facilitating change in their businesses. I have the opportunity to contribute my background and experience to a company with such a strong reputation for community and customer services, while enabling businesses to evolve. I look forward working with Focus on Hospitality’s talented team and supporting their growth and success in order to relieve businesses of pressures of managing tech estates. “This allows hospitality teams to focus on providing exceptional guest experiences, and running efficient operations.”
Focus on Hospitality supports over 200 hospitality businesses in the UK, including Michels and Taylors, Exclusive Collections, Klarent Hospitality and Interstate Hotels, as well as Radisson Blu Hotel, Langham Hotel Waldorf Astoria and Brown’s Hotel.
Focus on Hospitality helps hotels create bespoke digital strategies that are tailored to their operational needs as well as guest expectations. Focus on Hospitality’s voice, connectivity and IT solutions integrate seamlessly with existing tech stacks and systems, reducing costs and increasing profitability.
