HiJiffy has launched Aplysia 3, a brand new sort of chatbot powered by Retrieval-Augmented Era (RAG) know-how, enabling lodges to ship correct, context-aware responses throughout limitless matters – with out counting on inflexible FAQs.
Fast to deploy, easy to replace
Resort groups can simply enter their data into two editable paperwork: a shared Firm Information Doc and a Property Information Doc for every resort. Aplysia 3 makes use of this content material to generate clever, real-time responses, eliminating the necessity for guide FAQ setup. Any updates made to the paperwork are immediately mirrored within the chatbot’s replies, streamlining each setup and ongoing upkeep.
Constructed for multi-property operations
Aplysia 3 is designed to help resort teams, sub-brands, and complicated properties with a number of amenities. Accommodations can select to make use of shared company-wide data, whereas additionally tailoring responses with property-specific content material. This strategy permits consistency the place wanted, alongside flexibility on the native stage.
Smarter chatbot understands how friends talk
The hotel chatbot delivers correct, context-aware solutions by understanding each language and intent, utilizing essentially the most up-to-date data accessible. For instance, if a resort’s restaurant is known as “The Onion” and a visitor asks, “What time does The Onion open?”, the chatbot accurately interprets the query and responds with the precise opening hours, as an alternative of not offering a solution.
Content material management and customisation
Accommodations can customise replies with their very own wording, embody pictures, and add buttons similar to “E-book Now” or “Reserve a Desk”. Replies will also be set to show precise content material from a subject response, similar to emergency data or authorized disclaimers, with out AI rewriting.
Elevated automation with efficiency insights
Aplysia 3 helps cut back employees workload by mechanically resolving a better variety of visitor queries. Its means to reference correct content material and comply with the pure move of dialog means fewer escalations to human brokers. A dashboard offers resort groups visibility into resolved conversations, unanswered questions, visitor satisfaction scores, and extra – making it simpler to determine and shut content material gaps.
“Aplysia 3 represents a serious technological leap,” explains José Mendonça, CTO at HiJiffy. “It leverages a devoted information base and cutting-edge AI fashions to ship smarter, safer solutions tailor-made to every resort’s particular data. This innovation considerably reduces setup time and ongoing effort, whereas giving resort groups full management over their content material – even throughout a number of properties.”
Aplysia 3 is on the market at no further price for HiJiffy clients.
